carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

COMMUNICATIONS

IAM Upgrade Slashes Backlog, Drives Revenue

The Challenge

Keeping security programs current was critical for a global telecommunications conglomerate. But when its software provider missed a critical deadline to upgrade the company’s identity and access management (IAM) system, it was left with an unsupported and unstable infrastructure that created a significant backlog as well as high-ticket escalations.

Our Approach

The company transitioned its IAM system to Cognizant. Bringing a unique mix of onsite, onshore and offshore resources, we customized support based on the company’s parameters. Our end-to-end approach provided a full complement of security services, from design and operational support to managed services.

Within eight weeks, the company’s IAM backlog was dramatically reduced, the system stabilized, failure rates plummeted and system maturity improved significantly. This improved the user experience and enabled the company’s stakeholders to quickly meet key performance metrics.

System Maturity Enhances Stability, Improves User Experience

With Cognizant's solutions, the telco can now focus on protecting content and driving advertising revenue in today’s stream-on-demand environment.

SEE THE FULL STORY »

100

IAM ticket backlog reduced to 10 within 8 weeks

8%

reduction in failure rates, from 19% to 11% within 8 weeks

$1 million

revenue increase due to cost savings

SPREAD THE WORD
INDUSTRIES
SERVICES

CONSULTING
LATEST THINKING
ABOUT COGNIZANT
GLOSSARY
INFORMATION FOR SUPPLIERS