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Business Process Services

Accelerate new opportunities

Today, manufacturers are challenged to improve efficiency, increase speed and create more intelligent operations, while improving order delivery.
To succeed in this continuously evolving environment, manufacturers must align digital platforms, automation and AI to accelerate production. Combining industry and domain expertise, Cognizant unifies the manufacturing ecosystem to create efficient, intelligent and agile operations. Underpinned by cost-effective managed services, we work with manufacturers to create and deliver products efficiently. With a focus on innovating customer experiences, Cognizant partners to ensure manufacturers leverage cross-selling and up-selling opportunities, which help increase profitability and customer satisfaction.



Apply business process transformation to innovate supply chain, order management, customer service and aftermarket services for improved growth and profitability.

Man using fuel reserves.
Industrial Manufacturing
Industrial Manufacturing

Combine intelligent digital platforms and managed services to improve field operations, customer service, finance operations and customer relationships.

Manufacturing associate viewing mobile device.
Process Manufacturing
Process Manufacturing

Implement digital operations to simplify chemicals, building materials, pulp and paper, and mining operations, to improve visibility and reduce costs.

Manufacturing warehouse.


reduction in operating costs through business process transformation for manufacturers

Offerings and platforms

Manufacture new operating models

Cognizant’s Manufacturing Digital Operations solutions leverage industry best practices and the latest digital technologies like robotic process automation, cloud-based platforms and predictive analytics to help manufacturers improve productivity and customer relations. Working with both Cognizant and leading partner solutions, we employ the latest digital tools to optimize operations in the following areas.

Improve supply chain operations

Optimize the customer ordering experience while lowering costs through improved delivery and efficiency. Our platform integrates automation, advanced analytics and end-to-end visibility into the order management process.

Supercharge aftermarket value and profitability

Achieve an optimized supply chain, superior customer experiences and positive business outcomes with a comprehensive, integrated aftermarket services solution.

Why IPA? Greater ROI

Elevate workforce productivity by automating specific functions as well as end-to-end business operations. Leveraging leading automation platforms, we partner with you to improve workforce productivity and streamline customer experiences to drive business performance and growth.

Digitally transform finance and accounting

Transform finance and accounting operations into a value generator for your organization. Apply next-generation digital capabilities to enhance existing investments and turn procure-to-pay, order-to-cash, record-to-report and financial planning into valuable business insights.

Treat your customers right

Achieve new revenue-generating opportunities for your organization with next-generation customer service. We enable you to deliver proactive, predictive interactions across all your customers’ preferred channels to deliver more efficient, effective and enriched experiences.

Latest thinking

Pursuing order accuracy through automation

Achieving perfect orders is a worthy goal, and advances in automation are making the quest easier.

19 ways to forge a digital supply chain

Here are 19 examples of companies digitizing pieces of the supply chain as they prepare to deliver a distinct and differentiated customer experience.

Manufacturing: Leaders prove there’s a way forward

Though the industry was hit hard by COVID-19, our research shows that wise technology investment will help manufacturers weather challenges and thrive in the digital future.

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Cognizant named the RPA Turnaround Specialist by Forrester

The Forrester Wave™: Robotic Process Automation Services, Q4 2019 reports Cognizant as a Leader among Robotic Process Automation (RPA) service providers. Cognizant has supported customers by successfully setting up the automation CoE and tracking the RPA program back to outcomes.

Digital business operations: Manufacturing

Streamline supply chains, improve order management and innovate customer experiences. See how Cognizant can work with you to transform operating models.

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.