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THE DIGITAL UTILITY:

Driving innovation, growth and greater efficiency

Driving innovation, growth and greater efficiency

50% of top 10 utilities
in North America use Cognizant’s digital solutions.
500,000 smart streetlights
were switched on in one of the industry’s largest implementations.
30% of consumption costs
were recovered for North America’s largest water utility in one of the industry’s largest implementations.

Increasing reliance on new energy sources, along with a growing need for more efficiency, requires unprecedented operational agility—and investments in digital for traditional operators and new entrants alike.

DEPTH OF EXPERTISE

The utilities segments we serve

Electricity
Cognizant’s electric utilities services leverage digital to improve efficiency, reduce costs and increase customer satisfaction.
Gas
We help gas companies find new growth by enhancing the customer experience, improving reliability and optimizing assets.
Water
Our utilities practice has the industry and digital experience that water utilities need to create new business value.
DRIVEN BY RESULTS

Our holistic approach transforms companies

We start by pinpointing customer touchpoints, engagement channels and transactions in need of improvement. Then we implement solutions to make the digital transformation successful.

RESULTS
A major US power utility
RESULTS
A major US power utility

streamlines its application portfolio and saves up to $23 million in annual operating costs

Learn more
RESULTS
A top-performing major utility
RESULTS
A top-performing major utility

increases customer satisfaction scores by 90% with a mobile app providing quick access to critical information

Learn more
RESULTS
A leading electric and gas utility
RESULTS
A leading electric and gas utility

uses analytics to reduce service calls, resulting in potential savings of $1 million annually

Learn more
BUSINESS INTELLIGENCE

Recently published insights

WHITEPAPERS
Utilities can ramp up CX with a customer data platform

A CDP will enhance the utility customer experience while eliminating the need to replace disparate legacy systems.

View PDF
PERSPECTIVES
What energy and utility companies must do now to advance their digital maturity

Our extensive study offers insights on what energy and utilities leaders are doing to move ahead.

WHITEPAPERS
Crafting the utility of the future

Challenged on every front, the industry must fully embrace digital business change to power next-level organizational readiness and agility.

How can a 100-year-old utility reinvent itself?

Play video

Drawing on data from 4,000 business leaders globally, including 285 representing utilities, our researchers learned that utility executives will invest in digital to unlock future growth. Find out how new capabilities can help utility companies double their revenue by 2023.

Read the research

PRESS ROOM

In the news

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See all Cognizant news

Stay on top of what's happening across Cognizant.

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UTILITIES MANAGEMENT

Leadership

Brian Jones

Vice President and Practice Head, Energy and Utilities

Brian Jones, Vice President and Practice Head, Energy and Utilities

Arvind Pal Singh

Utilities Consulting Leader, U.K. & Europe

Arvind Pal Singh, Utilities Consulting Leader, U.K. & Europe

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.
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