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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

THE DIGITAL UTILITY:

Driving innovation, growth and greater efficiency

Driving innovation, growth and greater efficiency

50% of top 10 utilities
in North America use Cognizant’s digital solutions.
500,000 smart streetlights
were switched on in one of the industry’s largest implementations.
30% of consumption costs
were recovered for North America’s largest water utility in one of the industry’s largest implementations.

Increasing reliance on new energy sources, along with a growing need for more efficiency, requires unprecedented operational agility—and investments in digital for traditional operators and new entrants alike.

DEPTH OF EXPERTISE

The utilities segments we serve

ELECTRICITY
Cognizant’s electric utilities services leverage digital to improve efficiency, reduce costs and increase customer satisfaction.
GAS
We help gas companies find new growth by enhancing the customer experience, improving reliability and optimizing assets.
WATER
Our utilities practice has the industry and digital experience that water utilities need to create new business value.
DRIVEN BY RESULTS

Our holistic approach transforms companies.

We start by pinpointing customer touchpoints, engagement channels and transactions in need of improvement. Then we implement solutions to make the digital transformation successful.

A Major US Power Utility
RESULTS
A Major US Power Utility

streamlines its application portfolio and saves up to $23 million in annual operating costs

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A Top-Performing Major Utility
RESULTS
A Top-Performing Major Utility

increases customer satisfaction scores by 90% with a mobile app providing quick access to critical information

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A Leading Electric and Gas Utility
RESULTS
A Leading Electric and Gas Utility

uses analytics to reduce service calls, resulting in potential savings of $1 million annually

LEARN MORE
BUSINESS INTELLIGENCE

Recently published insights

WHITEPAPERS
Utilities can ramp up CX with a customer data platform

A CDP will enhance the utility customer experience while eliminating the need to replace disparate legacy systems.

VIEW PDF
PERSPECTIVES
What energy and utility companies must do now to advance their digital maturity

Our extensive study offers insights on what energy and utilities leaders are doing to move ahead.

VIEW PERSPECTIVES
COGNIZANT 20-20 INSIGHTS
Enhancing the utility customer experience: a digital framework

Energy and utility companies need a strategic roadmap and a strong platform that keeps customers loyal, happy and engaged.

VIEW REPORT

How can a 100-year-old utility reinvent itself?

PLAY VIDEO

In our 2018 Smarter Utilities Survey and Report, we asked 100 executives about industry disruption and how prepared they are for the transformation journey ahead. Making better use of digital technologies like AI, machine learning and analytics is on the agenda. But is that enough?

READ MORE ▷

PRESS ROOM

In the news

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Stay on top of what's happening across Cognizant.

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UTILITIES MANAGEMENT

Leadership

Brian Jones

Vice President and Practice Head, Energy and Utilities

Brian Jones, Vice President and Practice Head, Energy and Utilities

Arvind Pal Singh

Utilities Consulting Leader, U.K. & Europe

Arvind Pal Singh, Utilities Consulting Leader, U.K. & Europe

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.
INDUSTRIES
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Digital Business & Technology

Digital Business Operations

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