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Increasing reliance on new energy sources, along with a growing need for more efficiency, requires unprecedented operational agility—and investments in digital for traditional operators and new entrants alike.

The urgent path toward grid modernization

Utilities are in a generation-defining transformation which, when coupled with economic uncertainty, will force significant industry changes. Our panel of experts discuss topics that will impact your business.

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The utilities segments we serve

Explore how modern Business Process Services can help accelerate growth for utilities clients.


Our holistic approach transforms companies

We start by pinpointing customer touchpoints, engagement channels and transactions in need of improvement. Then we implement solutions to make the digital transformation successful.


A major US power utility


A major US power utility

streamlines its application portfolio and saves up to $23 million in annual operating costs...

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A top-performing major utility


A top-performing major utility

increases customer satisfaction scores by 90% with a mobile app providing quick access to...

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A leading electric and gas utility


A leading electric and gas utility

uses analytics to reduce service calls, resulting in potential savings of $1 million...

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Recently published insights


100% renewable energy by 2050? Probably not

Energy based entirely on renewables by 2050 has become a mainstream—but perhaps overly aggressive—goal.

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Utilities can ramp up CX with a customer data platform

A CDP will enhance the utility customer experience while eliminating the need to replace disparate legacy systems.

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Crafting the utility of the future

Challenged on every front, the industry must fully embrace digital business change to power next-level organizational readiness and agility.

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Drawing on data from 4,000 business leaders globally, including 285 representing utilities, our researchers learned that utility executives will invest in digital to unlock future growth. Find out how new capabilities can help utility companies double their revenue by 2023.


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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.