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Rapid change in retail requires responding with agility—and the right technology.

Brick-and-mortar stores represent a big opportunity for retailers to connect with shoppers in meaningful, profitable ways. But to build market share, you must solve key store operations challenges such as customer service, workforce management, loss prevention and back-end operations.
Drawing on our retail and digital expertise, our Retail Stores digital transformation solutions can equip you with new workforce and task management services, modernize your point-of-sale and improve employee productivity and engagement. Equally important, we’ll help you boost your store operations’ bottom line.
Learn more about our Retail solutions for your business.
Transform point-of-sale
Transform point-of-sale

Convert point‑of‑sale systems to point‑of‑service—and create a seamless omnichannel experience with our end‑to‑end POS services.

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Maximize store productivity
Maximize store productivity

Equip associates with tools to respond to customer expectations and to collaborate with vendors. Improve employee engagement by gamifying key activities.

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Implement shrink management
Implement shrink management

Control shrink and margin leakage across the value chain through our loss prevention, returns management, online fraud prevention and analytics services and solutions.

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Latest Thinking

How North American businesses are crafting their post-pandemic digital future

COVID-19 has accelerated the already healthy pace of digital change across the Americas. This has created a fresh set of challenges for businesses to tackle.

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The future of retail in the net zero age

As the net zero era unfolds, the very nature of consumption will undergo significant change, and the retailers who support it will, too.

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Retail leaders can capitalize on new shopping behaviors

Read how against long odds, category-leading retailers got it done during the pandemic. Next up is readying for the post-vaccine era.

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The safer workplace: Reopening factories, distribution centers and stores

We explore the top challenges that businesses face as they bring employees, customers, and visitors back to facilities—and offer a roadmap for success.

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SHOWCASE

Featured work

Pandemic pivot to a new POS solution

Global advertising analytics firm uses AI to automate analysis and generate insights and ML to identify purchase patterns that accelerate marketing strategies.

Read the case study
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Transform business operations to unlock value

Retailers are challenged to deepen customer relationships, create exceptional experiences and bring digital into every function of sales, support, merchandising and finance. Here’s how Cognizant can help.

Read the report
Transform business operations to unlock value PDF

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.