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Business Process Services
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Modern AI-integrated banking BPO services

The playbook for growth is being rewritten. We believe the future belongs to the modern enterprise that embraces AI-integrated business operations—a business that can anticipate and act instantly to boldly seize opportunities amid rapid change.
We help clients rethink how they create value, innovate and grow by combining business and process expertise in banking and financial services with intelligent digital platforms to optimize business operations through business process services.

Business outcomes and strong ROI

$10M 

savings in five years

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97% 

faster mortgage handling

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94%

lower loan closing costs

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28%

loan-approval increase YOY

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40–60%

increase in efficiencies

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8X

lower fraud costs

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Intuitive experiences, game-changing efficiency and banking BPO innovation

As leaders in next-gen banking business process services and automation solutions, we partner with our clients to build modern operations that are fast, efficient, human-centered—and help them achieve a competitive advantage.

We use technology, data and digital disruptor plays, as well as new commercial models and co-innovation to deliver higher productivity, increased revenue and intuitive experiences for customers and employees. 

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Rising above uncertainty

The ability to strategically reduce costs and invest in new revenue streams is extremely valuable in volatile times.

The implementation of modern operations enables businesses to act with insight and speed—predicting trends, identifying new growth areas and balancing efficiency with innovation.

By modernizing business operations, your organization can anticipate the steps needed to accelerate growth and scale.

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Banking BPS and automation services

Digital payments solutions

Simplify and secure your payments processes and platforms for today’s fast-evolving digital marketplace.

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Cognizant® Real-Time Payments

Respond with tomorrow-ready capabilities to retain customers, regain profits and maintain centrality in the BFS ecosystem. Branded digital wallets offer your customers anytime, anywhere commerce.

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Finance and accounting

Generate new business value from finance and accounting.

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Mortgage operations solutions

We’re a NMLS licensed mortgage outsourcer with 5,000+ associates. Our business process outsourcing (BPO) relies on behavior-led touchpoints and omnichannel services to improve customer satisfaction and reduce risk.

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Intelligent automation services

Get your business future-ready with industry-aligned IT and process automation solutions.

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Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see returns faster.

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Omnichannel customer care

Deliver the intuitive experiences customers demand.

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Marketing operations

Increase speed, efficiency and insights; get better marketing ROI.

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Business ops to accelerate scale

Grow digitally native scale-ups and new revenue streams at the speed of ideas.

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Employee experience enterprise services

Find out how you can deliver persona-based employee experiences at scale.

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Insights

The enterprise guide to agentic AI

This white paper provides a comprehensive framework for enterprise Agentic AI adoption.

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From cost cutting, to cost optimizing

Four ways businesses can ensure their spending decisions meet short- and long-term business goals.

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Cards and payments outlook 2023: 6 key trends

With competition among new and established players, abetted by new technologies and payment models, the next year for cards and payments promises to be dynamic.

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Banking outlook 2023: 6 key trends

A possible recession, combined with heightened demands from customers and the continued shift to digitization, present a challenging year for the industry.

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Here’s the missing piece of financial services ESG

To improve ESG disclosures and investment decisions, financial services firms need to develop an effective data management strategy with these four components.

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Banking and capital markets: Building on today’s successes to address the future

After years of modernizing, banks, asset managers and financial intermediaries have more to do, especially in core modernization, personalization and rethinking the intuitive operating model.

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Cognizant named a Leader in the Avasant Banking Business Process Transformation 2023 RadarView

We earned high marks for our domain expertise and future-focused strategy services supporting financial institutions as they seek to modernize operations around payments and cards, core banking and risk and compliance.

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Cognizant named a leader in the Everest Group Lending Services Operations PEAK Matrix® 2024

We are proud to lead the way in financial innovation, helping clients streamline operations in a dynamic lending market. Everest Group has recognized Cognizant for its comprehensive services, strong partnerships, diverse client portfolio, strong global presence, robust delivery capabilities and innovative in-house offerings. 

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Everest Group PEAK Matrix for lending services operations 2024
Cognizant Named a Leader in Avasant's Mortgage BPT RadarView™ 2024

Cognizant was recognized for our deep domain expertise and integrated approach that combines consulting, IT prowess, and BPS to deliver holistic solutions that enhance efficiency and foster innovation.

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Mortgage Business Process Transformation 2024 RadarView™

Explore additional business process services

Modern BPS

Explore our modern business process services

AI business accelerators

Speed your adoption of AI and Automation using our pre-configured solutions for business processes

AI model training

Fast-track AI models from concept to value

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Join our team

Empower your career and future-proof your skills while you help the world’s most influential companies, including marquee Global 2000 clients and Silicon Valley heavy hitters, win with intuition. Join the industry leader.

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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities in banking BPO services is vast and growing.

Let’s talk about how digital can work for your business.