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Digital Restaurant Order Management

Transform operations with personalized order management

Today, 57% of customers would rather place to-go orders over the phone than online,1 and 70% prefer to order directly from restaurants instead of third-party apps.2
Cognizant Digital Restaurant Order Management helps restaurants capitalize on off-premises dining. We combine CRM and cloud-based telephony platforms into a unified agent desktop that enables intelligent personalization with real-time order customization and predictive upsell/cross sell capabilities. 
By centralizing order management, integrating point-of-sale capabilities and utilizing data and analytics, we’ve helped clients increase revenue per order as much as 15% and reduce order-to-delivery times as much as 50% while consistently improving customer satisfaction.

1. Source: Mintel. “Attitudes Towards Home Delivery and Takeaway.” Mar 2020.

2. Source: UpServe. “50+ Restaurant Industry Statistics Restaurateurs Should Know in 2020.” Jan 2020.

Personable personalization
Personable personalization

Cloud-based telephony combined with sophisticated technology deliver real-time order customization with a human touch, providing the personalized experiences customers want when placing orders.

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Ready to deploy at scale
Ready to deploy at scale

Cognizant’s combined resources, experience and industry expertise enable quick deployment at scale—across hundreds or thousands of locations—without derailing your operations.

Burger in a box
Industry-proven results
Industry-proven results

Cognizant’s expertise is well known throughout the industry. Our solutions are used by two of the top three casual dining chains and four of the top five quick service restaurant chains.

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Latest thinking

Four key ingredients of a post-pandemic era for restaurants

The COVID-19 pandemic accelerated the on-going shift in customer preference for off-premises dining. Cognizant shared the essential ingredients for post-pandemic success with QSR® magazine.

Restaurant worker at billing counter
Optimize your restaurant operations—modernize your business model

While shifts and challenges in the market are having big impacts on restaurant operating models, our data-driven insights show how you can transform operations with personalized order management.

Group of people at restaurant
Papa John’s serves up AI for more efficient ordering

In an interview with, Papa John’s CTO discusses how the quick-service chain rolled out AI-assisted call center software to help humans focus more on making and delivering its pizzas.

PAPA john's app on mobile


Sandeep Bhasin

Digital Business Operations Global Head, Travel & Hospitality

Jason Smith

Digital Business Operations Director, Travel & Hospitality

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.