Smart Field Services

Smart Field Services

Rewire service operations to move faster, reduce costs and scale with precision.

Powered by generative AI, Neuro® and AR/VR accelerators

From intelligent scheduling to drone-based inspections, Cognizant’s proprietary tools equip field teams to make faster, smarter decisions. These capabilities accelerate performance, reduce rework, improve compliance and cut costs across asset-intensive sectors.

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<h3>Driving efficiency across complex networks</h3> <p>Field service demands are intensifying. From telecom and utilities to energy, manufacturing, and transportation, customers expect faster fixes across increasingly complex, aging networks.</p> <p>Cognizant helps you regain control with smart field services—connecting siloed systems, modernizing operations and enabling end-to-end visibility into jobs, assets and your people. We bring together location intelligence, automation and predictive scheduling to eliminate inefficiencies, boost responsiveness and cut operational costs—by up to 30%.</p> <p>Whether you’re upgrading legacy platforms or reimagining customer service, we’ll help you move faster, scale smarter and deliver with confidence.</p>

Let’s talk field service transformation

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Overview

OUR IMPACT

<h3>Real-world outcomes</h3>

<h2>$2.5M+</h2> <p>annual savings from mobile timesheets and digital completion records</p>

<h2>165,000+</h2> <p>work orders automated annually</p>

<h2>50%</h2> <p>reduction in manual effort with digitized workflows and apps</p>

<h2>30%</h2> <p>efficiency gains via real-time auto scheduling</p>

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Our impact

CORE CAPABILITIES

<h3>Transforming field service across industries</h3> <p>With decades of experience and a proven track record delivering smart field service transformation at scale, we help businesses rewire field operations for resilience, performance and scale.</p>

Inside the operation
Across the network
Beyond the field

Inside the operation

Workforce productivity: Intelligent scheduling, mobile execution and automation.
Asset management: Real-time visibility, IoT integration and proactive monitoring.
Analytics and AI: Demand forecasting, service optimization and predictive maintenance.
Field enablement and safety: AR/VR learning, technician support, guided workflows and digital safety checklists for faster onboarding, fewer errors and safer execution.

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Across the network

Geo-enabled service: Location-aware dispatch and route optimization.
Fleet and logistics: Dynamic vehicle routing, resource management and load balancing.
Incident response: Real-time alerts, remote diagnostics, drone-based inspections and risk mitigation.
Cloud and edge interaction: Seamless data flow across platforms and devices.

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Beyond the field

Connected customer service: Proactive updates, appointment transparency, self-service portals and feedback loops.
Platform modernization: Transitioning from legacy field service management (FSM) to cloud-native systems.
Ecosystem integration: Linking multiple FSM platforms for a single source of truth.
Data monetization: Turning insights into value across operations and services.

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Core capabilities

Geo-enabled field operations

Put location at the center of your strategy

Our geographic information system (GIS) technology and mobile location services help you reduce drive times, respond faster and allocate resources more effectively—giving you full visibility from the field to your headquarters—with proven improvements in routing efficiency and SLA adherence.

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Intelligent FSM platforms

Smarter systems. Better service.

Modern FSM solutions powered by AI, cloud and automation let you streamline scheduling, reduce costs and empower technicians with real-time information and guided support.

Data-driven field insights

Make every action data-driven

Improve customer outcomes, reduce downtime and inform smarter service planning with embedded analytics and decision intelligence—across crew utilization, compliance, first-time fix rates and appointment performance.

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Let’s talk possibilities

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WHY WORK WITH US

<h3>What you’ll unlock with Cognizant</h3> <p>Cognizant delivers field service outcomes that go beyond technology—combining proprietary accelerators, domain-rich delivery teams and platform expertise—to help you modernize faster and operate smarter. With deep geospatial capabilities built into our smart field services approach, we integrate GIS intelligence and location-aware services directly into your field operations—improving asset visibility, anomaly detection and spatial decision-making at scale.</p>

Higher field force productivity

Boost technician performance and utilization with intelligent scheduling, mobile execution and guided digital workflows—while reducing back-office burden.

Lower total cost to serve

Reduce operational overheads—contractor spend, travel expenses and more—through predictive maintenance, route optimization and smarter asset servicing, delivering savings of up to 30%.

Data-led decision intelligence

Turn field data into strategic insight with embedded analytics, improving resource planning, SLA adherence—and unlock new revenue opportunities.

Scalable operations without platform fragmentation

We help you modernize on resilient, cloud-native FSM architectures that unify data, tools and workflows—reducing complexity, accelerating time to market and eliminating costly replatforming cycles.

Elevated customer satisfaction

Deliver faster, smarter service with proactive communications, self-service tools and responsive support models that improve CSAT and loyalty.

Trusted delivery at global scale

270+ delivery centers across 45 countries, 6,000+ tech solution associates, 200+ consultants and 18+ years of domain experience—plus accelerators that get you live faster across industries and geographies.

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Why Cognizant

See how Cognizant can help you lead

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OUR PARTNERS

<h3>Meet our network of global partners</h3> <p>Extending your capabilities and accelerating outcomes through a connected ecosystem of leaders.</p>

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Our partners

FEATURED WORK

<h3>Connected field success</h3> <p>Explore how leaders across industries are unlocking operational efficiency, cost savings and business value through intelligent field services. </p>

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Leading global equipment rental company

Saved nearly $10M annually by enabling smarter field operations—using IoT to monitor 33,000 assets, reduce downtime and eliminate manual field tracking.

Oil and gas - Aize

Reduced field inspection effort by 50% using automation—deploying drone technology and AI-driven workflows to improve technician safety and operational efficiency.

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Leading lab instruments solution provider

Saved $2M annually by modernizing its mobile field service app—streamlining support and scheduling technicians across global lab sites.

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Large retail chain

Projected to save $18M through predictive maintenance—boosting equipment uptime, technician productivity and field service responsiveness.

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Featured work

Start your impact story

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NEWS AND INSIGHTS

<h3>Latest news and insights</h3> <p>Stay one step ahead. Explore the latest insights, trends and news shaping the world of IoT and engineering.</p>

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News and insights

Modern field service operations gain an intuitive edge through Cognizant

Explore our eGuide to see how field service providers are boosting efficiency, cutting cost and scaling smarter—across 31 countries and 300+ cities.

Read the news

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How agentic AI can reinvent telecom field service operations

Agentic AI systems promise to solve some of telecoms’ toughest field ops challenges in key areas of workflow management, capacity planning and on-site troubleshooting.

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Cognizant's Bluebolt Program Delivers More Than $150M in Estimated Annualized Cost Savings for Enterprises

A leading global technology company has driven more than $150 million in estimated annualized cost savings across more than 1,100 client implementations.

Read the news

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LEADERSHIP

<h3>Leading the way</h3> <p>Meet the experts transforming next-gen field service innovation—with decades of hands-on experience.</p>

Eddie Gotherman

Offering Leader, Smart Field Services

Arulkumar Srinivasan

Offering Leader, FSM/EAM Solutions

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Leadership

<h3>Ready to make field service your competitive edge? Let’s talk</h3> <p>Modern field operations need more than just tools—they need intelligence, agility and human-centric design.</p> <p>Cognizant helps you deliver faster, reduce costs and respond smarter. Let’s talk about your smart field services goals.</p>

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Contact

<h5 style="text-align: center;"><span style="font-weight: normal;"><span class="text-white">Find out what more we can do for you and your business</span></span></h5>

Back to IoT and Engineering

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