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DIGITAL PAYMENTS

Modernize your point of sale

Modernize your point of sale

70% faster call-handling times
for a U.S. bank’s credit-card contact center, thanks to a custom application.

Solve your toughest payment problems.

Our teams understand the payment ecosystem. So while we’re renowned for delivery, we’re equally at home tackling business challenges. With Cognizant, you get a partner to help frame complex problems—and access to the most innovative technologies and providers.

PROOF POINT
97% reduction in ticket backlog

Our custom, end-to-end contact center application improved call-handling time as well as customer experience and satisfaction.

Read the case study
Streamline digital payments CX

We help leading banks and payment providers delight customers by automating payments in stores, apps and online.

Learn more
BANKING ECOSYSTEM

Targeted solutions

Smart packaged solutions to help banks transform for the digital age.

Real-Time Payments

Respond to rapid changes and enhanced modes of payment with new capabilities that let your banking organization retain customers and regain profits.

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Payments Modernization

Simplify and secure your bank’s payments processes and platforms.

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CCPA Services

Prepare for the systems and processes you need to comply with the California Consumer Privacy Act (CCPA).

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Additional capabilities

  • Payments Strategy

    Develop a digital strategy

    Our comprehensive strategy enables retail and commercial institutions to implement a payment platform for domestic and international payments. 

    Key offerings include:

    • Business IT Assessment and Transformation Roadmap
    • Payments Strategy Design
    • Portfolio Rationalization
    • Domain lead delivery assessment framework
    • Vendor assessment
  • Digital Payments

    Implement anytime, anywhere commerce technologies

    Gain a competitive edge with digital payments.

    Cognizant Digital Payment offerings include:

    • Design of mobile UI/UX across devices 
    • Digitization of payment credentials through integration with tokenization platforms—VTS/MDES/3rd party tokenization
    • Bespoke development of tokenization
    • Integration of payments across channels, including web, mobile and wearable
    • Development of value-added services such as loyalty, card on/off and pay with points
  • Data Management Strategy

    Maximize the value of payment data

    Modernize your organization’s data-management strategies to generate valuable insights. 

    Cognizant Data Management Strategy’s offerings include:

    • Creation or enhancement of data warehouses
    • Integrated analytics for marketing insights, personal financial management tools, targeted marketing and offer management
    • 360-degree view of customer data
    • Merchant data monetization for value-added services by acquirers
  • Digital Back Office

    Update your payments back-office

    Our end-to-end solutions ensure your back office runs smoothly.

    Cognizant Digital Back Office solutions include:

    • Infrastructure rationalization and modernization—Migration of collections and recoveries, AR platform consolidation and migration 
    • Business process automation for Automated Clearing House (ACH) claims, merchant certification and onboarding 
    • Future of Contact Center POV and point solutions
    • Establishment of state-of-the-art command and control center
    • Cognizant Business Process Digital-First Framework 
    • Cognizant® Automation Center—Enterprise process/IT automation
    • Modernize assessment frameworks for disputes, collections and recoveries and self-service. 
  • Payment Products

    Reimagine payments products

    Our teams implement industry-leading COTS products, including payment switches, gateways, and hubs and card management systems.

    Cognizant payment product offerings include:

    • Payment switch consolidation, maintenance and migration 
    • Implementation for payment hub, cash management solution 
    • Support and migration of card management solutions and platforms 
    • Support for payment gateway implementation
    • Support for payment risk management
SHOWCASE

Featured work

BANKING

Rule-based solution thwarts fraud attacks and improves security

  • Expand
    The challenge

    A U.S.-based global payment solutions company wanted to protect its payment processing platform from brute force attacks by credit card fraudsters. These attacks compromised the security of the company’s payment platform, resulting in significant network fees for declined transactions. The company approached Cognizant, its IT consulting provider, to develop a fraud early-warning solution that would block stolen card numbers in real time.

    Our approach

    Cognizant's banking technology team designed a real-time rule-based solution specific to the company’s needs and deployed it within 10 months. It was designed with minimal hardware, using open-source products wherever possible, thus significantly lowering the implementation costs. If a rule is violated, the payment processing platform declines the transaction and flags the card as an exception. If the rule violation continues, as is the case with brute force attacks, the card number is blocked within 25 seconds.

    This solution was designed to scale as fraud patterns change. It learns new fraud behaviors, providing continuous insights to the company’s compliance team so additional rules can be devised.

    Fraud detection platform reduces attacks and improves security

    Cognizant’s early detection solution significantly reduces brute force attacks and the resulting network fees by $50,000–$60,000 per month. The system detects more than 1,500 violations per day at the authorization level, thus providing an additional layer of security to merchants and cardholders.

    $50,000–$60,000

    reduction in network fees

    1,500+

    detected violations per day

    Provided

    insights to continuously develop new rules

    Protects

    cardholder data from being detected by fraudsters

THOUGHT LEADERSHIP

Latest thinking

The future of banking and financial services

Finance will be a seamless part of people’s lives. Are you ready?

Read more

Digitally Cognizant Blog

Visit the Digitally Cognizant Blog
PRESS ROOM

In the news

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.
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