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Business Process Services
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Modern AI-integrated insurance BPO operations

The playbook for growth is being rewritten. We believe the future belongs to the modern enterprise that embraces AI-integrated insurance business process services—a business that can anticipate and act instantly to boldly seize opportunities amid rapid change..
We help clients rethink how they create value, innovate and grow by combining business and process expertise in insurance BPO with intelligent digital platforms to optimize business operations.

Business outcomes and strong ROI with insurance BPO

20% 

lower costs per policy

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600% 

faster claims processing

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1.5

second automated response time

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$500

million in reduced claims costs

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20%

shorter call length and costs

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Game-changing productivity and intuitive experiences with insurance BPO

As leaders in next-gen insurance business process services and automation solutions, we partner with our clients to build modern operations that are fast, efficient, human-centered—and help them achieve a competitive advantage. 

We use technology, data and digital disruptor plays, as well as new commercial models and co-innovation to deliver higher productivity, increased revenue and intuitive experiences for customers and employees. 

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Rising above uncertainty

The ability to strategically reduce costs and invest in new revenue streams is extremely valuable in volatile times.

The implementation of modern operations enables businesses to act with insight and speed—predicting trends, identifying new growth areas and balancing efficiency with innovation.

By modernizing business operations, your organization can anticipate the steps needed to accelerate growth and scale.

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Insurance business process services and automation services

Digital life and annuity

Deliver great experiences to policyholders and prospects while improving quality, reducing costs and transforming operations performance.

Cognizant® Digital Property & Casualty

Transform property and casualty operations and technologies with multichannel CX strategies that reduce operating costs and improve efficiency.

Policy administration support

Transform policy administration operations,  driving revenue growth and increasing efficiencies.

Cognizant® Workers Compensation Care Analysis

Improve your workers compensation loss ratio with better control over medical benefits.

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Claims management

Modernize claims operations, from first notice of loss (FNOL) to assessment, claims adjudication, subrogation, reserve management and payments.

Intelligent automation services

Get your business future-ready with industry-aligned IT and process automation solutions.

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Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see returns faster.

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Finance and accounting

Generate new business value from finance and accounting.

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Omnichannel customer care

Deliver the intuitive experiences customers demand.

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Marketing operations

Increase speed, efficiency and insights; get better marketing ROI.

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Business ops to accelerate scale

Grow digitally native scale-ups and new revenue streams at the speed of ideas.

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Employee experience enterprise services

Find out how you can deliver persona-based employee experiences at scale.

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Cognizant named a Leader in Everest Group PEAK Matrix Assessment 2025

Everest Group recognized Cognizant as a Leader for Life and Annuities (L&A) Insurance BPS and Third-Party Administrator (TPA). This highlights Cognizant's commitment to integrating emerging technologies and intelligent automation into the existing service offerings across insurance value chain.

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PEAK Matrix Badges
A Property and Casualty (P&C) Insurance BPS Leader

Everest Group has recognized Cognizant as a Leader for the seventh year in a row. The 2023 PEAK Matrix® highlights our high market penetration, breadth of services, our innovation and sustained investments.

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P&C Insurance BPS 2023 Peak Matrix award logo Leader

Latest thinking

From bots to brokers: How AI is transforming insurance

New AI tools mean new savings, profits and growth for insurers.

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A person is capturing a dent of a car in mobile.
The three main drivers of insurance platform modernization

To keep pace with digital natives, insurers need IPM now—so they can automate wisely, bolster UX and cut OpEx.

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With claims and costs on the rise, insurers turn to AI

AI can cut costs and personalize experiences for insurers. 

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Gen AI: what financial and insurance execs need to know

By understanding the opportunities and risks of generative AI, financial institutions and insurers can take the first steps toward benefiting from this powerful technology.

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Explore additional business process services

Modern BPS

Explore our modern business process services

AI business accelerators

Speed your adoption of AI and Automation using our pre-configured solutions for business processes

AI model training

Fast-track AI models from concept to value

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities in insurance business process services is vast and growing.

Let’s talk about how digital can work for your business.