Business Process Services
Offerings and platforms
Helping insurers focus on growth
We help insurers re-engineer, digitize, manage and operate their most essential business processes to improve customer experiences, heighten efficiency and lower operating costs, all to drive growth.
Improve processes through automation
Deliver great experiences directly to your policyholders and prospects, while improving quality, reducing costs and transforming life and annuity operations performance.
Optimize operations to drive future growth
Combine our specialized P&C capabilities and digital expertise to transform your business, operating and technology models, supporting multichannel CX strategies while also reducing operating costs and improving efficiency.
Simplify processes for superior customer experience
Leverage full lifecycle policy administration services across Personal & Commercial, Life & Group Benefits and Annuities and Retirement Services. We enable insurance carriers to achieve their dual mandate—achieving revenue growth while being operationally efficient—through our expertise and experience in serving the global markets.
Prevent workers’ comp claims leakage
Improve your workers’ compensation loss ratio with better control over medical benefits. Our treatment plan engine creates standard templates for bill review and uses evidence-based guidelines to enable you to make objective decisions.
Industry ready claims processes for accurate decisions
Effectively cover the end-to-end claims life cycle with our customized and transparent offering. This includes first notice of loss (FNOL) to assessment, claims adjudication, subrogation, reserve management and payments.
Elevate workforce productivity by automating specific functions as well as end-to-end business operations. Leveraging leading automation platforms, we partner with you to improve workforce productivity and streamline customer experiences to drive business performance and growth.
Digitally transform finance and accounting
Transform finance and accounting operations into a value generator for your organization. Apply next-generation digital capabilities to enhance existing investments and turn procure-to-pay, order-to-cash, record-to-report and financial planning into valuable business insights.
Treat your customers right
Achieve new revenue-generating opportunities for your organization with next-generation customer service. We enable you to deliver proactive, predictive interactions across all your customers’ preferred channels to deliver more efficient, effective and enriched experiences.
Take the first step
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.