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Modern operations for insurance

The playbook for growth is being rewritten. We believe the future belongs to the intuitive enterprise – a business that runs on modern operations, and can anticipate and act instantly to boldly seize opportunities amid rapid change.

With the right partner, insurance companies can accelerate profitable growth. Key to success is a strong core of technology-infused, insights-fueled processes, a diverse talent pool and a relentless focus on innovation.

Business outcomes and strong ROI

20% 

lower costs per policy

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600% 

faster claims processing

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1.5

second automated response time

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$500

million in reduced claims costs

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20%

shorter call length and costs

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Game-changing productivity, more intuitive experiences

As leaders in next-gen business process services and automation solutions, we partner with our clients to build modern operations that are fast, efficient, human-centered—and help them achieve a competitive advantage.
 
We use technology, data and digital disruptor plays, as well as new commercial models and co-innovation to deliver higher productivity, increased revenue, and intuitive experiences for customers and employees. 

Rising above uncertainty

The ability to strategically reduce costs and invest in new revenue streams is extremely valuable in volatile times.

The implementation of modern operations enables businesses to act with insight and speed—predicting trends, identifying new growth areas and balancing efficiency with innovation.

By modernizing business operations, your organization can anticipate the steps needed to accelerate growth and scale.

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Insurance BPS and automation services

Digital life and annuity

Deliver great experiences to policyholders and prospects while improving quality, reducing costs and transforming operations performance.

Cognizant® Digital Property & Casualty

Transform property and casualty operations and technologies with multichannel CX strategies that reduce operating costs and improve efficiency.

Policy administration support

Transform policy administration operations,  driving revenue growth and increasing efficiencies.

Cognizant® Workers Compensation Care Analysis

Improve your workers compensation loss ratio with better control over medical benefits.

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Claims management

Modernize claims operations, from first notice of loss (FNOL) to assessment, claims adjudication, subrogation, reserve management and payments.

Intelligent automation services

Get your business future-ready with industry-aligned IT and process automation solutions.

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Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see returns faster.

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Finance and accounting

Generate new business value from finance and accounting.

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Omnichannel customer care

Deliver the intuitive experiences customers demand.

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Marketing operations

Increase speed, efficiency and insights; get better marketing ROI.

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Business ops to accelerate scale

Grow digitally native scale-ups and new revenue streams at the speed of ideas.

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Employee experience enterprise services

Find out how you can deliver persona-based employee experiences at scale.

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Insights

Deliver a positive claims experience when it’s needed most

With digital tools, P&C insurers can offer empathic, high-quality service for catastrophe-related claims.

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Cognizant named a Leader on Everest Group’s Digital Platform and Augmentation Suite (DPAS) in Insurance BPS PEAK Matrix® 2022

Our Leaders rating was inspired by our end-to-end capabilities in helping insurers drive growth by shifting to a digital-first business model. Contributing factors included our ability to leverage Cognizant Neuro® to bring disintegrated technologies together; our many partnerships for RPA, analytics, and AI; and our deep industry and geographic leadership positions.

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Everest Group Peak Matrix for DPAS Insurance BPS 2022 logo
A Property and Casualty (P&C) Insurance BPS Leader

Everest Group has recognized Cognizant as a Leader for the sixth year in row. The 2022 PEAK Matrix® highlights our high market penetration, breadth of services, our innovation and sustained investments.

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Insurance BPS Leader
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Join our team

Empower your career and future-proof your skills while you help the world’s most influential companies, including marquee Global 2000 clients and Silicon Valley heavy hitters, win with intuition. Join the industry leader.

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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.