A loan with my phone

Enhance customer experience and reduce process friction. Our Customer 360 solution leverages data—internal and external as well as structured and unstructured—to generate insights that refine processes and transition customers to preferred channels. 

Cognizant Customer 360 offerings include:

• Strategy and approach definition
• Gap assessment 
• Implementation 
• Use case prioritization and approach 

We leverage our product evaluation and selection approach to evaluate best-of-breed technologies for your organization. Then we define a roadmap to implement and integrate the selected platforms. 

Cognizant Technology Transformation Roadmap offerings include:

• Build vs. buy analysis
• Platform evaluation and selection
• Platform transformation roadmap

Cognizant Vendor Consolidation helps bring order to the complex processes and functions that span the mortgage value chain. Our service includes a robust transition framework to ensure due diligence and standardized governance for all transitions.

Key offerings include:

• Progressive Certification, a joint review of operational and lead metrics for risk-free migration and service quality
• Daily/weekly cadence and dashboard reporting to institutionalize the transparency and timely communication of risks/open items.

Produce a clean audit trail and history with Cognizant’s Regulatory Compliance Reporting solution. In addition to enhanced reporting processes and infrastructure, our key offerings include:

• Compliance reporting target operating model and roadmap
• Reduced turnaround time, automation and cost savings for compliance management