A group of healthcare professionals in scrubs engaged in conversation with each other in a clinical setting

MODERN OPERATIONS FOR HEALTHCARE

Embrace AI-enabled healthcare operations

We help healthcare clients gain a competitive advantage by combining clinical, business and process expertise with intelligent digital platforms to create efficient and agile healthcare operations.
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<h3>Modern AI-integrated healthcare operations</h3>
<p>The playbook for growth is being rewritten. We believe the future belongs to the modern enterprise that embraces AI-integrated business operations—a business that can anticipate and act instantly to boldly seize opportunities amid rapid change.</p>
<p>Innovative partnerships are essential for payers, providers and pharmacy benefits managers to succeed in the competitive healthcare field. We help clients rethink how they create value, innovate and grow by combining business and process expertise in the medical field with intelligent digital platforms to optimize business operations.<br>
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Business outcomes and strong ROI

Solutions in spotlight

AI-powered operations built for what's next

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Intuitive experiences, game-changing efficiency and banking BPO innovation

We help clients modernize operations through next-generation business operations and automation. Combining technology, data and innovation, we drive greater productivity, new growth opportunities and intuitive experiences for customers and employees.

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Rising above uncertainty

Modern operations help organizations reduce costs, unlock growth and respond to change with greater speed and insight. By balancing efficiency and innovation, businesses can scale faster and stay ahead in uncertain markets.

Our services

  • Healthcare services
  • Horizontal services
Healthcare services
Clinical support services

Gain expertise in utilization management, case management and population health management with access to a global talent pool.

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Customer experience management

Get support through omnichannel contact services designed to improve customer satisfaction score (CSAT) and Net Promoter® Score.

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Digital revenue cycle management services

Outsource your revenue cycle management (RCM) services using Cognizant’s proprietary RCM workflow technology.

Service options include:

  • Full-cycle RCM
  • Front-end RCM
  • Middle-office RCM
  • Back-office RCM
  • Complex claims
  • Clinical administration services

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Payer services

Streamline your daily workflows with Cognizant services.

Options include:

  • Enrollment and member services
  • Provider data management (PDM)
  • Claims administration
Pharmacy benefit management

Enable modern pharmacy benefit management (PBM) operations and claims processing using Cognizant services.

Options include:

  • Claims services
  • Benefits configuration
  • Front-end mailroom services
  • Mail order processing
Horizontal services
Intelligent automation services

Get your business future-ready with industry-aligned IT and process automation solutions.

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Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see faster returns.

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Finance and accounting

Generate new business value from finance and accounting.

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Omnichannel customer care

Deliver the intuitive experiences customers require.

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Marketing operations

Increase speed, efficiency and insights to get better marketing ROI.

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Employee experience enterprise services

Find out how you can deliver persona-based employee experiences at scale.

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<p class="mb-0">Disclaimer: Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain &amp; Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter ScoreSM&nbsp;and Net Promoter SystemSM&nbsp;are service marks of Bain &amp; Company, Inc., NICE Systems, Inc., and Fred Reichheld.</p>

Analyst recognitions and awards

Insights

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Modern Business Operations
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AI business accelerators
Speed your adoption of AI and Automation using our pre-configured solutions for business processes/operations
AI Model Training Data Services
Identify the right AI opportunities, prepare high-quality data, and train, validate, build and deploy models with human oversight

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital healthcare solutions is vast and growing. Our expertise in healthcare IT services enables us to integrate cutting-edge technology seamlessly into your operations.

Let’s talk about how digital healthcare solutions can work for your business.