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Find out how this U.S. public utility modernized inefficient manual processes while ensuring regulatory compliance and blocking cyberthreats at the same time.Read the case study
Smart packaged solutions that help water utilities transform for the digital age.
An innovative, lightweight mobility app featuring account management, bill details, alerts and notifications, and more.
An integrated customer management solution that delivers a holistic, omnichannel experience to our utility customers.
Driven by changing regulation and increasing client expectations, water utilities are going through a major paradigm shift. Customer experience management across different contact channels is emerging as a differentiator for established companies looking to generate new growth.
Cognizant offers robust Customer Experience Management services backed by extensive experience delivering products and services across channels. We deliver award-winning customer experience services by leveraging our unique proprietary solutions such as UtilityOne Engage and UtilityOne Insights. Our consultants also understand the underlying business process to deliver integrated, omnichannel strategies, and analytical solutions such as Single Call Resolution (SCR).
Forward-thinking water utilities are adopting digital technologies such as smart meter systems, mobile apps, predictive analytics and cloud-based solutions to achieve better water resource management resulting in reduced cost and improved sustainability.
Cognizant offers smart technology solutions such as our Smart Meter Infrastructure implementation and rollout services, Smart Meter Asset and Operations Manager, and analytics for network and customer operations.
These technologies enable water utilities to detect and prevent leakages; better understand consumption trends based on real-time data; and segment customers based on such variables as water conservation and billing rate structures.
Increased competition and evolving markets are forcing water utilities to both improve customer service and lower prices. The result—Squeezed margins. In many scenarios, the key to success is to offer superior customer services that improve efficiencies and reduce the meter-to-cash cycle.
To help achieve greater flexibility, reduce days sales outstanding (DSOs), ensure timely financial reporting and reconciliations for improved regulatory compliance, Cognizant offers several services. These include customer account management, billing and invoicing, service order management and customer care. We also help utilities connect with their customers and share information through smart meters and on-premises displays.
Geographical Information Systems (GIS) acts as an integrating technology that can help water utilities achieve a single view of their asset information and perform efficient operation and maintenance leading to greater customer satisfaction.
Cognizant offers a wide range of solutions and services in the GIS space across desktop, web and mobile platforms. We specialize in various aspects of GIS lifecycle spanning:
Water utilities can leverage our solutions and frameworks such as the WebGIS framework to accelerate digital transformation and to obtain a sine data view, a GIS data migration framework and an online/offline mobile GIS solution.
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.