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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
Water and waste water utilities see great opportunity in digitizing their business operations.
Despite steep challenges posed by aging infrastructures, innovative solutions are addressing difficult problems such as unbilled consumption, intelligent metering and leak detection. Other solutions can help optimize asset maintenance and field mobility, and monitor water quality.
Cognizant’s global water utilities practice has the deep industry and digital experience that water and waste water processing utilities need to drive new business value—from perfecting the customer experience to providing clean and safe water in a sustainable way.
Turn back threats, ensure compliance.
Find out how this U.S. public utility modernized inefficient manual processes while ensuring regulatory compliance and blocking cyberthreats at the same time.
Read the case studyTargeted solutions
Smart packaged solutions that help water utilities transform for the digital age.
UtilityOne Engage
An innovative, lightweight mobility app featuring account management, bill details, alerts and notifications, and more.
UtilityOne Insights
An integrated customer management solution that delivers a holistic, omnichannel experience to our utility customers.
Additional capabilities
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Customer Experience Management
Create better experiences. Generate new growth.
Driven by changing regulation and increasing client expectations, water utilities are going through a major paradigm shift. Customer experience management across different contact channels is emerging as a differentiator for established companies looking to generate new growth.
Cognizant offers robust Customer Experience Management services backed by extensive experience delivering products and services across channels. We deliver award-winning customer experience services by leveraging our unique proprietary solutions such as UtilityOne Engage and UtilityOne Insights. Our consultants also understand the underlying business process to deliver integrated, omnichannel strategies, and analytical solutions such as Single Call Resolution (SCR).
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Smart Asset Management
The smarter way to manage aging assets
To help increase equipment reliability and improve operational efficiencies within aging infrastructures, water utilities increasingly are turning to Smart Asset Management. Cognizant delivers innovative solutions to its utility clients that leverage our deep experience in conventional enterprise asset management, GIS, mobility and advanced analytics. We help water utilities improve asset safety, reduce maintenance cost and prevent water leakage and theft. -
Smart Network Management
Reduce costs and improve sustainability
Forward-thinking water utilities are adopting digital technologies such as smart meter systems, mobile apps, predictive analytics and cloud-based solutions to achieve better water resource management resulting in reduced cost and improved sustainability.
Cognizant offers smart technology solutions such as our Smart Meter Infrastructure implementation and rollout services, Smart Meter Asset and Operations Manager, and analytics for network and customer operations.
These technologies enable water utilities to detect and prevent leakages; better understand consumption trends based on real-time data; and segment customers based on such variables as water conservation and billing rate structures.
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CIS and Billing
Improve accuracy. Increase flexibility.
Increased competition and evolving markets are forcing water utilities to both improve customer service and lower prices. The result—Squeezed margins. In many scenarios, the key to success is to offer superior customer services that improve efficiencies and reduce the meter-to-cash cycle.
To help achieve greater flexibility, reduce days sales outstanding (DSOs), ensure timely financial reporting and reconciliations for improved regulatory compliance, Cognizant offers several services. These include customer account management, billing and invoicing, service order management and customer care. We also help utilities connect with their customers and share information through smart meters and on-premises displays.
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Geo-Spatial Technology and Services
A unified view of asset information
Geographical Information Systems (GIS) acts as an integrating technology that can help water utilities achieve a single view of their asset information and perform efficient operation and maintenance leading to greater customer satisfaction.
Cognizant offers a wide range of solutions and services in the GIS space across desktop, web and mobile platforms. We specialize in various aspects of GIS lifecycle spanning:
- GIS data services
- GIS application development and maintenance services
- Geospatial analytics
- GIS consultancy services
- Spatial product development services
Water utilities can leverage our solutions and frameworks such as the WebGIS framework to accelerate digital transformation and to obtain a sine data view, a GIS data migration framework and an online/offline mobile GIS solution.
Featured work
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The shift towards renewable energy is transforming the industry. In the coming decades, consumers will not just need reliable power, they will need reliable clean power.
Brian Jones
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Latest thinking
Crafting the utility of the future
Challenged on every front, the industry must fully embrace digital business change to power next-level organizational readiness and agility.
Utilities can ramp up CX with a customer data platform
A CDP will enhance the utility customer experience while eliminating the need to replace disparate legacy systems.
Decision-making: The new frontier for automation
Decision process automation is a forward-looking, practical strategy to improve enterprise operations, enabling faster responses to rapidly changing conditions and identifying options for action based on a more complete exploration of potential outcomes.
Energy and utilities under pressure
Our recent study shows companies are already separating from the pack based on how they deploy advanced technologies and business models. In this e-book, we offer business and tech leaders in the fast evolving E&U industry our research-based insights on the best next steps to take.
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Take the first step
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.
