The challenge
Formed through the merger of Sweden’s Posten AB postal service with Denmark’s Post Danmark A/S postal service, PostNord AB is one of Europe’s largest public and private shipping providers. Though the merger brought together organizations with similar business models, each had disparate ERP systems. PostNord wanted to improve internal processes by eliminating operational redundancies.
The PostNord Shared Services Finance team collaborated with Cognizant, its trusted Digital Finance & Accounting transformation partner, to drive its digital transformation.
Our approach
PostNord worked with Cognizant to identify how non-core financial and accounting processes could be performed more efficiently, helping the state-owned entity meet cost reduction and revenue enhancement targets. To automate iterative processes, we implemented robotic process automation (RPA) in four core finance and accounting areas: AP, AR, GA and international accounting.
We reviewed back-office processes and identified opportunities to achieve PostNord’s vision, and then executed the RPA approach. Following client approvals, the automation went into production. Next, we extended the scope of automation to front-office practices. We then looked at other business processes to see where we could automate tasks. We also named and created work profiles for the robots.
