A leading international agricultural and food company wanted to streamline its largely manual and fragmented order fulfillment, financial reporting and customer care processes using intelligent process automation (IPA). An end-to-end IPA solution would improve how it serves customers while reducing unit cost and cycle time, from procurement to final delivery. At the same time, the client expected the solution to scale globally and leverage existing resources whenever possible. The client also wanted to capture the expertise of business users who have a better understanding of specific process-related issues.
The client chose to partner with Cognizant for our expertise in manufacturing process automation and implementing IPA technologies, as well as our extensive experience in integrating automation with SAP and JD Edwards.