Deepen your company’s relevance with your customers, partners and employees—tap the experience of Cognizant with Salesforce

In recognition of Cognizant’s industry knowledge, high number of Salesforce certifications, strong client satisfaction score, global delivery reach, thought leadership and experience in applying Salesforce’s Customer Success Platform, Cognizant is a Global Strategic partner within Salesforce’s partner ecosystem.

Salesforce is not just for sales, marketing and service automation. We use its core rapid application development platform, community portal and analytic capabilities to help clients build relevance—a deep-seeded reliance on a brand—with their customers, partners and employees.

Enhance customer, partner and employee engagement with a digital platform

WORKING WITH COGNIZANT

Cognizant knows that establishing a digital platform for engagement with customers, partners and employees—one that co-exists with clients’ systems of record—is a foundation for our clients to build relevance, improve customer experience and enable business process and organizational change. Using Salesforce’s social, mobile, analytics and cloud-based collaboration platform, we help clients:

• Find new ways to listen to customers, partners and employees
• Find new meaning in their data
• Design journeys around new digital personas
• Quickly prototype new digital engagement concepts
• Implement digital engagement applications at scale

Our firm also uses Salesforce as a platform to bring industry-specific, pre-configured solutions to market for our clients. We have a healthy reciprocal customer relationship with Salesforce, and we use Salesforce technology internally to help run aspects of our business. Working closely with Salesforce, our firm specializes in helping clients enable their objectives around:

• Next-generation customer experience
• Transforming and Modernizing CRM
• Discovery analytics
• Omni-channel service
• Complaint and compliance management
• Enabling digital application concepts on a proven, secure and scalable technology platform

As a client of Cognizant and Salesforce, you also engage a multi-faceted Global Strategic Alliance and business partnership that is aligned and prepared to deploy the full resources of our two firms to help guide and fuel your success in building relevance with your customers, your partners and your employees. ​