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STRATEGIC PARTNER

Salesforce

Expertise brings the digital future to your customers
OUR SOLUTIONS, SERVICES AND CAPABILITIES

Bringing our strengths together to serve you better.

  • MedVantage and Patient Care+: Improving the Patient Experience

    A well-tuned experience is critical when it comes to delivering healthcare. We build services and solutions powered by the Salesforce Cloud offerings to improve care, simplify service, drive growth and make it easier for healthcare companies to stay compliant—without losing focus on the patient as an individual with complex needs.

    • An award-winning proprietary solution for the medical devices industry, MedVantage is a mobile-enabled integrated sales, service and compliance management application built on Salesforce Service Cloud. It makes it easier to stay on top of claims, requests and complaints, always consistent with industry best practices. Smart features like augmented reality improve field services, and integration with smart devices reduces response times. Learn more.
    • Patient Care+ extends the Salesforce Health Cloud by using communities to bring a patient’s entire care ecosystem into view. Zoom in on a single piece of data or zoom out to gather insight from a 360-degree view. Data from an organization’s EHR systems can be coupled with an array of features like 1:1 messaging, partner support and personalized engagements, all mobile-compatible, so healthcare professionals are in touch with patient needs, anytime, anywhere.
  • Mortgage Business Accelerator: Secure Intermediary Loyalty
    Cognizant’s Mortgage Business Accelerator is designed to help lenders treat intermediaries as customers, building strong B2B relationships and driving engagement and sales. It streamlines processes, powers self-service and gives intermediaries everything they need to do business in one place—no matter what device they prefer to use. And financial institutions benefit from greater visibility into how their intermediary channel is performing, so they are well-positioned to upsell, cross-sell and develop competitive products. Learn more.
  • Cognitive Contact Center: Problem-Solving with AI
    Cloud, self-service, analytics and AI capabilities come together in the Cognitive Contact Center, an all-in-one digital solution for customer sentiment and tone analysis. It’s a platform designed to support a seamless customer experience across channels, keeping language consistent to increase brand recognition and loyalty with minimal frustration or confusion. It analyzes sentiment to make sure each customer takes the right steps through self-service with the help of voice-enabled AI bots. And it’s prebuilt to connect seamlessly with leading CRM products like SFDC, D365, Pega and SAP, making it a robust tool for contact center transformation across any industry.
  • Digital Employee Hub: Improve Mobile Workforce Productivity
    Today’s workers need mobility, both to fit their lifestyles and to work better on the go, on-site and in the field. Digital Employee Hub helps them connect to applications and systems anytime, anywhere, allowing employees to work and collaborate unhindered by distance from the home office. Built on Salesforce, this platform benefits from Einstein, Lightning and collaboration tools like Chatter and Communities.
  • Supplier Relationship Management 360°: Smooth Operations
    Built on the Salesforce Platform, Supplier Relationship Manager 360° provides end-to-end lifecycle management from supplier onboarding, surveys and ongoing audits/management to supplier phase-out, providing a single view across all stakeholders, supplier interaction management and coordination, survey management and consequence management. The portal improves collaboration and allows suppliers to access documents and scorecards, helping to lower supplier spend and TAT, as well as improving satisfaction scores.
AWARDS & RECOGNITION

Our partners hold us to the highest standards.

They know what quality looks like. We’re proud to be recognized by our peers for delivering to the highest industry standards.

Salesforce Partner Innovation Awards

2014, 2015, 2016, 2018

To learn more about the strengths of this strategic partner, visit:

Salesforce

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