Travel & Hospitality

As the travel and hospitality industry looks to rebuild, digital may be its saving grace. From chatbots to self-learning booking platforms, providers can create new momentum that both pleases customers and trims costs. We help you explore multiple paths forward and craft a digital strategy for the post-pandemic world.

DEPTH OF EXPERTISE

The travel & hospitality segments we serve

DRIVEN BY RESULTS

Benefit from our experience.

We prepare leaders for what’s coming next. We’re ready to help you.

RESULTS

A European airline’s search chatbot

RESULTS

A European airline’s search chatbot

boosts customer insights and bookings.

RESULTS

An international airline

RESULTS

An international airline

improves customer experience with a virtual agent in the contact center.

TRAVEL & HOSPITALITY ECOSYSTEM

Targeted Solutions

Smart solutions that help providers transform for the digital age.

Cognizant® Adaptive Spaces™

Turn your physical space into a differentiator, not a drag on your resources.

Cognizant® OrderServ®

Deliver an omnichannel experience that integrates orders with every aspect of your business.

BUSINESS INTELLIGENCE

Recently published insights

BLOG

What does it take for T&H companies to compete post-pandemic?

It’s not what you might think. Re-staffing is a priority across the travel and hospitality industry. For companies looking to lead the way out of the pandemic, that’s only step one.

E-BOOK

Achieve unmatched user experiences with conversational AI

The travel and hospitality industry is among those leveraging intelligent virtual assistants and chatbots to serve up personalized concierge experiences.

PERSPECTIVES

A room with a view … forward

The pandemic hit the hospitality industry hard, but IHG Hotels & Resorts is well positioned for a recovery. 

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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.