Travel & Hospitality
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As the travel and hospitality industry looks to rebuild, digital may be its saving grace. From chatbots to self-learning booking platforms, providers can create new momentum that both pleases customers and trims costs. We help you explore multiple paths forward and craft a digital strategy for the post-pandemic world.

DEPTH OF EXPERTISE

The travel & hospitality segments we serve

Travel suppliers & intermediaries

Innovate to gain market share. Better serve the connected customer as you control travel spend and costs.

Restaurants & food services

Strengthen your brand and engage your customers in new ways. Become more efficient and customer-centric.

Real estate & property services

Transform real estate services and deliver real value to your customers. Improve time to market and reduce costs.

DRIVEN BY RESULTS

Benefit from our experience.

We prepare leaders for what’s coming next. We’re ready to help you.

RESULTS

A European airline’s search chatbot

RESULTS

A European airline’s search chatbot

boosts customer insights and bookings.

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RESULTS

An international airline

RESULTS

An international airline

improves customer experience with a virtual agent in the contact center.

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TRAVEL & HOSPITALITY ECOSYSTEM

Targeted Solutions

Smart solutions that help providers transform for the digital age.

Cognizant® Adaptive Spaces™

Turn your physical space into a differentiator, not a drag on your resources.

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Cognizant® OrderServ®

Deliver an omnichannel experience that integrates orders with every aspect of your business.

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BUSINESS INTELLIGENCE

Recently published insights

BLOG

What does it take for T&H companies to compete post-pandemic?

It’s not what you might think. Re-staffing is a priority across the travel and hospitality industry. For companies looking to lead the way out of the pandemic, that’s only step one.

Read more

E-BOOK

Achieve unmatched user experiences with conversational AI

The travel and hospitality industry is among those leveraging intelligent virtual assistants and chatbots to serve up personalized concierge experiences.

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PERSPECTIVES

A room with a view … forward

The pandemic hit the hospitality industry hard, but IHG Hotels & Resorts is well positioned for a recovery. 

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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.