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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

LOOKING AHEAD

Reinventing the customer experience

Reinventing the customer experience

What does it take for T&H companies to compete post-pandemic?

It’s not what you might think. Re-staffing is a priority across the travel and hospitality industry. For companies looking to lead the way out of the pandemic, that’s only step one.

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As the travel and hospitality industry looks to rebuild, digital may be its saving grace. From chatbots to self-learning booking platforms, providers can create new momentum that both pleases customers and trims costs. We help you explore multiple paths forward and craft a digital strategy for the post-pandemic world.

Using AI to fight the pandemic

Cognizant and XPRIZE announce Pandemic Response Challenge winners and how they are helping reopen the world’s economies and societies safer and faster.

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Using AI to fight the pandemic

Cognizant and XPRIZE announce Pandemic Response Challenge winners and how they are helping reopen the world’s economies and societies safer and faster.

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DRIVEN BY RESULTS

Benefit from our experience.

We prepare leaders for what’s coming next. We’re ready to help you.

A European airline’s search chatbot
RESULTS
A European airline’s search chatbot

boosts customer insights and bookings.

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An international airline
RESULTS
An international airline

improves customer experience with a virtual agent in the contact center.

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Launching into Virtual Space

An immersive destiny awaits in cyberspace—for the future of work, play and everything in between.

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Launching into Virtual Space

An immersive destiny awaits in cyberspace—for the future of work, play and everything in between.

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TRAVEL & HOSPITALITY ECOSYSTEM

Targeted solutions

Smart solutions that help providers transform for the digital age.

Cognizant® Adaptive Spaces™

Turn your physical space into a differentiator, not a drag on your resources.

Cognizant® OrderServ®

Deliver an omnichannel experience that integrates orders with every aspect of your business.

BUSINESS INTELLIGENCE

Recently published insights

PERSPECTIVES
Resetting the table for food services

Recovering from the pandemic, industry leaders must be open to digital insights that adapt to new customer behaviors, regulations and operating requirements.

E-BOOK
Achieve unmatched user experiences with conversational AI

The travel and hospitality industry is among those leveraging intelligent virtual assistants and chatbots to serve up personalized concierge experiences.

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PERSPECTIVES
A room with a view … forward

The pandemic hit the hospitality industry hard, but IHG Hotels & Resorts is well positioned for a recovery. 

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Reaching today's and tomorrow's customers with AI

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.