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Omnichannel Customer Care Solutions

Make every customer interaction count

Consumer expectations of interactions with brands have radically changed. Simplicity, personalization and speed are now table stakes, and companies unable to deliver are at risk of losing shares to savvier competitors.
Modern businesses offer intuitive interactions that are based on insights and technology-fueled processes. They integrate context, sentiment and intent-based analytics into their omnichannel customer care strategy. Using AI, analytics and human ingenuity, they enable consistent, personalized experiences that increase customer satisfaction and help grow revenue.

Business outcomes and strong ROI

Simple, great experiences

Cognizant develops, implements and runs customized omnichannel customer care solutions that transform disconnected customer service models to deliver great experiences.

We harness cutting edge technologies, such as conversational AI and visual IVR, advanced analytics and resourceful talent to drive meaningful experiences across human and digital channels, and help businesses grow.

customer picking up essentials

Digital customer experience redefined

DocuSign embraces a new customer experience model

DocuSign engaged Cognizant to modernize its customer support processes for agility and scalability. Working in partnership, we helped DocuSign reduce agent training time and costs,  increase the effectiveness of support teams and improve customer satisfaction.

What we deliver

Authentication for safe communications

Our authentication process ensures secure and effective communication across channels.

Seamless cross-channel communications

Our omnichannel solutions enable consistent connections wherever customers choose to engage.

Empowered employees

Unified Agent Desktop technology equips brand associates to deliver empathetic CX at speed.

Better support through predictive insights

We leverage predictive analytics to enable customer insights that drive sales and improve support.

Increased productivity

Our cognitive technology increases productivity and effectiveness of brand associates.

Featured work


Cognizant named a CX Market Leader by HFS

The HFS Horizons Report for Customer Experience Service Providers 2024 recognizes Cognizant’s industry-focused and tech-enabled approach to CX transformation.

Explore additional business process services

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Join our team

Empower your career and future-proof your skills while you help the world’s most influential companies, including marquee Global 2000 clients and Silicon Valley heavy hitters, win with intuition. Join the industry leader.

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.