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Business Process Services

Embrace the AI-powered future

Is your enterprise prepared to lead in the new wave of AI-driven operations transformation? As generative AI inspires businesses to rethink how they create value, innovate, and grow, you need a partner who can guide you through the change – confidently and responsibly.
Let's collaborate and harness the exciting potential of new technologies, data and human ingenuity, so your organization can embrace the AI-powered future and reap the benefits, faster.

Business outcomes and strong ROI

Some of the results we've delivered

Spotlight: The changing role of the COO

The speed of innovation, disruption and AI has put increased pressure on chief operating officers to reimagine how they manage operations and position their companies to grow.

In this virtual conversation, Fortune’s Executive Director of Fortune Live Media and Editorial Director of Fortune CEO Initiative Diane Brady and leadership editor Ruth Umoh brought together nine diverse and visionary operators to explore the key challenges they are facing related to integrating AI into their operations. Participants discussed how COOs are reinventing everything from supply chains and back-office functions to hiring and their own jobs.

fortune COO conversation


How we’re applying generative AI today

We are partnering with visionary businesses to radically improve business operations through innovation and a new level of human and machine collaboration.


Helping call center agents improve speed and customer satisfaction


Helping call center agents improve speed and customer satisfaction

Creating a gen AI agent-assist technology that provides step by step guides, pre-written customer emails, guidance for chat responses, and remediation recommendations.

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Automating media- and brand- intelligence for increased sales


Automating media- and brand- intelligence for increased sales

Gen AI solution for brand intelligence that automates the scanning of media and social channels for brand and product sentiments, analyzes, and quickly delivers stronger buyer intelligence for sales and marketing campaigns.

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BPS and automation services

As a business operations partner to some of the largest digital pioneers in the world, we operate at the frontier of the new. We combine our
distinctive expertise in powering modern operating models with industry depth and our leadership in process and IT automation to help your
business transform operations, stay relevant and thrive.


Business process services (BPS)

What is business process services?

Business process services, or BPS, are services related to the design or ongoing management of an enterprise workflow or process. BPS includes services such as process discovery and transformation, intelligent process automation (IPA) and business process outsourcing (BPO).

How does BPS help during market uncertainty?

Turbulent times create opportunities for businesses to get ahead of the competition, yet in volatile economic times, the resources to invest in new revenue streams are often not available, or the cost of capital is too high. By leveraging business process services (BPS), businesses can benefit from increased flexibility, resiliency and cost efficiencies, while freeing up resources for strategic investments.

AI performance imperatives for a fast-evolving future

Thought leaders share their insights on the new performance imperatives for the age of AI including organizational genetics, dynamic processes, experimentation and purpose-built partnerships.


Modern operations for the intuitive enterprise

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Join our team

Empower your career and future-proof your skills while you help the world’s most influential companies, including marquee Global 2000 clients and Silicon Valley heavy hitters, win with intuition. Join the industry leader.

Take the first step

To discuss game-changing returns for your business with Business Process Services and Automation, please fill out the information below and we’ll contact you.