Business Process Services
reduction in in-store troubleshooting for restaurants with intelligent support services
Offerings and platforms
Speed to scale with digital platforms
We provide services that help travel companies reinvent finance operations, enhance the customer experience and automate routine tasks at speed and scale.
Treat your customers right
Achieve new revenue-generating opportunities for your organization with next-generation customer service. We enable you to deliver proactive, predictive interactions across all your customers’ preferred channels to deliver more efficient, effective and enriched experiences.
Digitally transform finance and accounting
Transform finance and accounting operations into a value generator for your organization. Apply next-generation digital capabilities to enhance existing investments and turn procure-to-pay, order-to-cash, record-to-report and financial planning into valuable business insights.
Centralize and personalize to-go ordering
Cognizant’s Digital Restaurant Order Management transforms fragmented operations. Our centralized order management, integrated point-of-sale capabilities and use of data to hyper-personalize each customer interaction are all supported by our extensive in-depth industry, business process and technology expertise. Scalable and ready-to-deploy, this solution is powered by our specialists and cutting-edge technology and can be delivered from anywhere in the world with all the capabilities of in-house staff. Plus, we’ll collaborate with your business to tailor a solution for your restaurant that maximizes revenue, reduces call abandonment and increases customer satisfaction.
Let digital mind the store
Ensure uptime of stores to reduce revenue leakage and employee downtime and to increase customer satisfaction. Digital store support services enable quicker issue resolution and faster checkouts.
Why IPA? Greater ROI
Elevate workforce productivity by automating specific functions as well as end-to-end business operations. Leveraging leading automation platforms, we partner with you to improve workforce productivity and streamline customer experiences to drive business performance and growth.
Improve campaigns, optimize ROI
Improve campaign effectiveness to maximize value and return on investment. Utilize data-driven insights to advance and develop your products and services, resulting in increased customer satisfaction, usage and business growth.
Take the first step
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.