Achieve a winning guest experience.

Cognizant’s expertise with mobile apps, agile development and digital transformation can help your business prosper again as recovery ensues.
CASE STUDY
Restaurant chain digitally enables its business applications

Digital transformation enabled this quick-service restaurant chain to slash costs and speed end-of-month reporting by 67%.

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TRAVEL & HOSPITALITY ECOSYSTEM

Targeted solutions

Digital solutions that help providers prepare for growth.

Cognizant Digital Restaurant Order Management

Deliver enhanced guest experiences and maximize off-premises revenue.

I like what I see
Cognizant OrderServ

Deliver an omnichannel experience that integrates orders with every aspect of your business.

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HFS highlights Cognizant's expertise across food services ecosystem

See what HFS Research says about how Cognizant is helping clients capitalize on industry subsegment–specific opportunities using its digital assets and food services expertise.

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Additional capabilities

Scalable and efficient

Our Store Support and Help Desk Center of Excellence help your stores/franchises maintain smart, efficient and smooth operations at lower costs. Restaurants can stay focused on the customer experience and revenue generation. With Cognizant’s services, stores gain five critical competitive advantages:

  • Restaurant expertise—you gain a partner with expert understanding of retail and restaurant environments
  • Single point of accountability—stores call us for support, regardless of the issue’s severity or underlying vendor software
  • Flexibility—our per-store pricing model makes it easy to plan and budget
  • Global delivery—our global footprint supports your operations, wherever you grow
  • Metrics, tools and reporting—clients gain fresh insight into system costs with our service’s easy-to-read dashboards and reports on efficiency and effectiveness

Reduce costs, improve operations

Our managed business services offer the agility necessary for a restaurant chain to globalize its operations—shrinking and growing as dictated by evolving markets and acquisitions. By outsourcing F&A processes, our clients can achieve greater flexibility and scalability without having to choose between cost reduction and process improvements.

Smart retail solutions

Transform point of sale (PoS) to point of service—and create a seamless guest experience with our end-to-end PoS services:

  • PoS mobile and web-enabling
  • Electronic gift cards
  • PoS and back-office L1 & L2 help desk
  • PCI compliance

Maximize productivity

By optimizing back of house (BOH) systems and processes like labor scheduling, inventory and menu management, and kitchen display systems, Cognizant helps restaurants reduce operational costs and increase employee efficiency and engagement. Our business intelligence and analytics solutions provide a single source of truth for restaurant store operations.

Next-gen ERP solution

Cognizant is helping restaurant organizations move to Oracle Fusion, a unified, new-generation enterprise resource planning system that consolidates restaurant back-office and enterprise ERP systems. It offers a single source of truth for profit and loss, inventory, labor and food costs.

SHOWCASE

Featured work

TRAVEL & HOSPITALITY

Digital modernization streamlines worldwide sales reporting
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TRAVEL & HOSPITALITY

Cognizant BigDecisions unlocks fast food insights
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THOUGHT LEADERSHIP

Latest thinking

Resetting the digital table for food services

As the hard-hit restaurant industry eyes a return to normalcy, forward-looking businesses are using technology to implement changes that often are long overdue.

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Track opportunities to boost ticket size & customer engagement

Winning the QSR technology arms race requires a careful investment strategy—an especially clever trick when it comes to franchisees—and investing in three key areas, or risk falling behind.

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Amid chaos, modern data analytics and algorithmic models illuminate a way forward

By applying advanced AI, organizations can facilitate flexible forecasting built on agile data models that change as the world does.

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Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.