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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.


Keeping shoppers loyal with new cost conscious models

Keeping shoppers loyal with new cost conscious models

Rapid response to COVID-19 crisis thwarts panic buying down under

Read how a large grocery retailer in Australia and New Zealand limited sales of essential items while helping to protect the health of shoppers and employees alike.

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We understand the steep demands that grocery stores face.

Supermarkets and grocers compete on razor-thin margins. Volume matters, so distribution and warehouse management are critical to success. Real-time inventory, visibility and replenishment are major challenges. New grocery technology solutions based on cloud, mobility, social media and analytics provide ways to keep shoppers loyal.
Our grocery solutions deliver the needed flexibility to implement new business models, expand private labels, engage shoppers online and better manage transportation and delivery.

80% of customers say shopping experience is as important as products/services

The future of retail and consumer goods offers a world of opportunities, but the transformation will require big steps and boldness. The industry has to be open to new insights and not remain mentally closed by existing ones.

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Our capabilities

  • Omnichannel

    Power up omnichannel

    Cognizant’s experts help retailers find the right path to omnichannel adoption for their brand based on customers, competitors, and physical and digital assets. Our consulting and expertise span:

    • Omnichannel strategy and roadmap
    • Cross-channel integration
    • E-commerce re-platforming
    • International commerce
    • Digital commerce optimization
    • Mobile
    • Digital marketing
    • Agile delivery
    • Loyalty and CRM
  • Merchandising

    Get retail expertise

    Get the guidance you need to elevate your merchandising strategy. Our retail expertise spans the merchandising value chain, including retail information management, merchandise financial planning, category management, assortment and space planning, pricing and promotion planning.
  • Stores

    Rethink store experiences

    Cognizant can help you rethink the grocery store experience to create more engaging and rewarding shopper interactions. We offer a range of store solutions including:

    • Point of service
    • In-store productivity
    • Gamification
    • In-store service management
    • Shrink management
  • Supply chain

    Revitalize your supply chain

    Get help solving complex supply chain problems to gain more benefits and savings along the transformation journey. Let our team show you how an integrated supply chain can create a retail experience without boundaries—and help your organization stay vital to shoppers. Our supply chain consulting and services span:

    • Supply chain planning
    • Supply chain execution
    • Supply chain visibility
  • Retail enterprise services

    Create quality solutions

    Cognizant’s partnerships with Microsoft, Oracle, Salesforce, Google Cloud, Adobe, SAP and Amazon Web Services (AWS), combined with our global delivery and implementation best practices, ensure that you receive the highest quality solution in the most cost‑effective manner.

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.