Our client, one of the largest banks in the world, wanted to automate its time-sensitive processes so it could offer a high added value to clients, while performing the important work of detecting fraudulent charges, among other processes. One of the requirements was to automate the fraud and dispute management process, which monitors tens of thousands of credit and debit card posting transactions daily.
The bank was dealing with limited IT resources to handle the automation, preventing it from scaling to the enterprise level or addressing specific challenges. The automation plan was not a simple one and required accessing a very high volume of sensitive data across 25+ applications. The lack of staff, plus the need for an enterprise automation strategy and roadmap, created the need to bring in Cognizant as an automation partner.