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REMAKING INSURANCE

Digital transformation creates new value

Digital transformation creates new value

80%
increase in sales quotes after installing a mobile customer insurance platform.
60%
faster throughput after automating claims processing.
70%
costs recovered in new product development.

It’s an exciting time for the industry as more insurers invest to transform their business models. Because innovation is key to driving growth, we deliver insight that strengthens your digital presence, levels the field and achieves business vision.

DRIVEN BY RESULTS

Benefit from our multidisciplinary approach.

We bring together specialists in underwriting, distribution, claims, artificial intelligence and digital transformation.

A Leading P&C Insurer
RESULTS
A Leading P&C Insurer

improved its customer experience, slashed attrition and increased SLA adherence to 95% after migrating to a digital platform.

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A Major L&A Provider
RESULTS
A Major L&A Provider

leveraged agent and sales automation to integrate silos and reengineer agency operations while cutting costs 40%.

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A National US Carrier
RESULTS
A National US Carrier

digitally transformed its IT operations and improved fraud detection and prevention by 400%, among other benefits.

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A US Life Insurance Major
RESULTS
A US Life Insurance Major

struggling with dated legacy systems modernized IT using cloud services and slashed its price per policy by 46%.

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YOUR CUSTOMERS’ NEEDS
Unlocking Digital Value
How do we make such a profound
impact
to our clients?

Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

START THE EXPERIENCE

It all starts with your customers.

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It all starts with your customers.

Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

How do we do it?

01

By helping you build a Digital Business

Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

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02

A Digital Business with Digital Operations

Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

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03

A Digital Business with Digital Operations powered by Digital Systems & Technology

Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

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Customized Business Solutions

We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

Packaged Industry Solutions

To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

Create value. Everywhere.

Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

01 Digital Business

Go beyond supporting business and advance it.

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02 Digital Operations

Reimagine and create new digital processes.

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03 Digital Systems & Technology

Simplify, modernize and secure your IT backbone.

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BUSINESS INTELLIGENCE

Recently published insights

PERSPECTIVES
How to Excel by Operating Through a Digital Maturity Looking Glass

Here’s what separates Digital Dominators from Digital Dabblers in the insurance sector.

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PERSPECTIVES
4 Steps Toward a Continuous Delivery Operating Model

To compete with digital startups and insurtechs, insurers must streamline their pipelines for rapid software delivery.

VIEW PERSPECTIVES
PERSPECTIVES
Top 3 Digital Imperatives to Boost Competitiveness

As insurtechs up the ante against traditional insurers, here are ways to stay competitive.

VIEW PERSPECTIVES

To achieve digital transformation and grow its market share, this Fortune 500 insurer installed an automated platform—and acquired 500 new customers in 60 days.

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How digital is transforming the insurance customer experience

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PRESS ROOM

In the news

September 24, 2019

New Cognizant AI Insurance Claims Platform Enhances Customer Service Following Natural Disasters

August 1, 2019

Intelligent Process Automation in Insurance Can Improve Customer Experience, Reduce Costs

June 13, 2019

Cognizant Helps Insurance Company Improve Its Customer Experience by Going Digital

INSURANCE MANAGEMENT

Leadership

Ben Bengtson

SVP, Global Leader

Michael Clifton

SVP, Strategy, Platforms & Ventures

Meera Krishnamurthy

SVP, SBU Leader

David Althoff

SVP, SBU Leader

Christopher Blatchly

Global Insurance Consulting Leader