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To succeed, companies must reinvent business operations and harness cloud, data, automation and AI to improve efficiency and agility. These domains help create customer-centric operations that adapt quickly to customer demands, industry trends and disruptions. Data and AI must also be leveraged to innovate and personalize loyalty programs, and lobby and guest experience.
Cognizant combines digital platforms and capabilities with proven industry expertise to help companies create engaging experiences with the lowest total cost of ownership, reducing costs and minimizing financial risks.
reduction in in-store troubleshooting for restaurants with intelligent support services
We provide services that help travel companies reinvent finance operations, enhance the customer experience and automate routine tasks at speed and scale.
Achieve new revenue-generating opportunities for your organization with next-generation customer service. We enable you to deliver proactive, predictive interactions across all your customers’ preferred channels to deliver more efficient, effective and enriched experiences.LEARN MORE
Transform finance and accounting operations into a value generator for your organization. Apply next-generation digital capabilities to enhance existing investments and turn procure-to-pay, order-to-cash, record-to-report and financial planning into valuable business insights.LEARN MORE
Cognizant’s Digital Restaurant Order Management transforms fragmented operations. Our centralized order management, integrated point-of-sale capabilities and use of data to hyper-personalize each customer interaction are all supported by our extensive in-depth industry, business process and technology expertise. Scalable and ready-to-deploy, this solution is powered by our specialists and cutting-edge technology and can be delivered from anywhere in the world with all the capabilities of in-house staff. Plus, we’ll collaborate with your business to tailor a solution for your restaurant that maximizes revenue, reduces call abandonment and increases customer satisfaction.LEARN MORE
Ensure uptime of stores to reduce revenue leakage and employee downtime and to increase customer satisfaction. Digital store support services enable quicker issue resolution and faster checkouts.
Elevate workforce productivity by automating specific functions as well as end-to-end business operations. Leveraging leading automation platforms, we partner with you to improve workforce productivity and streamline customer experiences to drive business performance and growth.LEARN MORE
Improve campaign effectiveness to maximize value and return on investment. Utilize data-driven insights to advance and develop your products and services, resulting in increased customer satisfaction, usage and business growth.LEARN MORE
One of the largest U.S.-based fast food companies needed better insights and visibility into its business to improve decision-making, provide more self-service data analysis for franchisees and improve the dining experience through expanded loyalty offerings. To achieve these objectives, the company retired its on-premises data warehouse and moved to Cognizant BigDecisions, our modern, cloud-based artificial intelligence platform.
Cognizant worked with the restaurant chain to address data loss and discrepancies within its legacy data warehouse. We created a plan for the company to move from IT-driven business intelligence to analytics-driven insights, supplying executives with immediate information to support better decisions.
A delivery dashboard provides key insights, as well as quick insights on sales, product mix, and the performance of promotions and discounts, while consolidating a single view of data from multiple locations. An operations scorecard tracks store performance compared to the national average.
Insights help the company’s president and finance team find and resolve real-time operational challenges in restaurants. The chief marketing officer and staff track sales of particular menu items through the dashboard, driving insights into customer preferences. A daily business summary view helps employees better manage inventory and increase labor efficiency by taking into consideration local sports, entertainment and weather factors. The company now saves money on software licenses while promoting flexibility and improving responsiveness to business needs.
reduction in the average order time per drive-through customer
North American stores have real-time access to data warehouse information, greatly increasing data accuracy
cost reduction due to the near elimination of software licenses
delivers up-to-the-minute sales, product and regional insights and performance metrics
See what HFS Research says about how Cognizant is helping clients capitalize on industry subsegment–specific opportunities using its digital assets and food services expertise.LEARN MORE
The Forrester Wave™: Robotic Process Automation Services, Q4 2019 reports Cognizant as a Leader among Robotic Process Automation (RPA) service providers. Cognizant has supported customers by successfully setting up the automation CoE and tracking the RPA program back to outcomes.READ THE PRESS RELEASE
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.