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Cognizant Digital Restaurant Order Management

Cognizant Digital Restaurant Order Management

See how we helped Papa John’s optimize operations and improve service

With a centralized model using advanced analytics to provide hyper-personalized menu suggestions, Cognizant helped Papa John’s increase average revenue by 15% per order and improve in-restaurant metrics up to 50%.

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Transform operations with personalized order management

Today, 57% of customers would rather place to-go orders over the phone than online,1 and 70% prefer to order directly from restaurants instead of third-party apps.2
Cognizant Digital Restaurant Order Management helps restaurants capitalize on off-premises dining. We combine CRM and cloud-based telephony platforms into a unified agent desktop that enables intelligent personalization with real-time order customization and predictive upsell/cross sell capabilities. 
By centralizing order management, integrating point-of-sale capabilities and utilizing data and analytics, we’ve helped clients increase revenue per order as much as 15% and reduce order-to-delivery times as much as 50% while consistently improving customer satisfaction.

1. Source: Mintel. “Attitudes Towards Home Delivery and Takeaway.” Mar 2020.

2. Source: UpServe. “50+ Restaurant Industry Statistics Restaurateurs Should Know in 2020.” Jan 2020.


Transform off-premises experiences for customers

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Sandeep Bhasin

Digital Business Operations Global Head, Travel & Hospitality

Jason Smith

Digital Business Operations Director, Travel & Hospitality

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.