carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

ACCELERATE OFF-PREMISES GROWTH

Cognizant Digital Restaurant Order Management

Cognizant Digital Restaurant Order Management

Unlock the value of off-premises dining

See how Cognizant Digital Restaurant Order Management helps your operation deliver enhanced guest experiences and maximize off-premises revenue.

LEARN MORE LEARN MORE

Transform operations with personalized order management

Today, 57% of customers would rather place to-go orders over the phone than online,1 and 70% prefer to order directly from restaurants instead of third-party apps.2
Cognizant Digital Restaurant Order Management helps restaurants capitalize on off-premises dining. We combine CRM and cloud-based telephony platforms into a unified agent desktop that enables intelligent personalization with real-time order customization and predictive upsell/cross sell capabilities. 
By centralizing order management, integrating point-of-sale capabilities and utilizing data and analytics, we’ve helped clients increase revenue per order as much as 15% and reduce order-to-delivery times as much as 50% while consistently improving customer satisfaction.

1. Source: Mintel. “Attitudes Towards Home Delivery and Takeaway.” Mar 2020.

2. Source: UpServe. “50+ Restaurant Industry Statistics Restaurateurs Should Know in 2020.” Jan 2020.

 
Personable personalization

Cloud-based telephony combined with sophisticated technology deliver real-time order customization with a human touch, providing the personalized experiences customers want when placing orders.
Ready to deploy at scale

Cognizant’s combined resources, experience and industry expertise enable quick deployment at scale—across hundreds or thousands of locations—without derailing your operations.
Industry-proven results

Cognizant’s expertise is well known throughout the industry. Our solutions are used by two of the top three casual dining chains and four of the top five quick service restaurant chains.

Transform off-premises experiences for customers

WATCH NOW

Latest thinking

Four key ingredients of a post-pandemic era for restaurants
The COVID-19 pandemic accelerated the on-going shift in customer preference for off-premises dining. Cognizant shared the essential ingredients for post-pandemic success with QSR® magazine.
READ MORE
Resetting the digital table for food services post-pandemic
As the hard-hit restaurant industry eyes a future where the coronavirus remains a threat, forward-looking businesses are using technology to implement changes that are often long overdue.
READ MORE
AI and robotics: Transforming the emerging food industry
From how food is grown to where and what we eat, the food industry is looking to cutting-edge technology to address entrenched challenges and improve efficiency.
READ MORE
Ditching legacy business models to thrive amid disruption

Experts from HFS Research and Cognizant cover current and future trends of the restaurant industry—and the ways they can benefit your business.

LEARN MORE
HFS highlights Cognizant’s expertise across food services ecosystem

See what HFS Research says about Cognizant helping clients capitalize on changing dining habits with industry-specific hyperconnectivity solutions.

LEARN MORE
TRAVEL & HOSPITALITY CONSULTING

Leadership

Sandeep Bhasin

Digital Business Operations Global Head, Travel & Hospitality

Jason Smith

Digital Business Operations Director, Travel & Hospitality

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing. 

Let’s talk about how digital can work for your business.

Please Enter Valid First Name
Please Enter a Valid Email Address
Please Enter Valid Company Name
Please Enter Valid Contact Number
Please Input the Region
Please Input the Inquiry Type
Please Input the SubInquiry Type
Please Enter A Message

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you for your interest in Cognizant.

We’ll be in touch soon.
INDUSTRIES
SERVICES

Digital Business & Technology

Digital Business Operations

COGNIZANT CONSULTING
LATEST THINKING
ABOUT COGNIZANT
GLOSSARY
INFORMATION FOR SUPPLIERS