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Increase customer satisfaction with our hybrid mobile app for utility customers to access their account anytime, anywhere and transact seamlessly on mobile platforms.
Serve customers better, faster and at less cost with this self-service option and friendly voice assistant technology.
Cognizant UtilityOne Engage is a customer engagement platform that provides preconfigured and integrated customer experience solution that works with leading billing solutions and can be offered as a service offering. Because UtilityOne Engage includes a set of service offerings that are pre-built for utilities, most integration efforts are straightforward, and systems deploy quickly through a variety of customer channels resulting in transformative experiences.
Cognizant’s utilities consultants and technology experts are available to help clients realize the full potential of UtilityOne Engage by adopting and integrating the latest digital technologies. These include integrated voice response systems, web analytics, mobile apps, virtual assistants, social media and machine learning to name a few.
UtilityOne Engage provides a set of pre-built service offerings that help utilities engage with customers through a variety of channels. They include:
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.