Our recent research reveals that organizations are reassessing the pros and cons of captive services. The advantages – technology and process standardization, economies of scale and lower-cost labor – are pitted against mounting geopolitical, business continuity and innovation concerns.
As the pandemic continues to disrupt all aspects of life, companies are re-evaluating how they get work done. For many large enterprises, reassessing their use of, and future investment plans for, shared service centers is a key part of this strategic planning.
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