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Reducing IT Complexity to Accelerate Digital Business


Using our three-step approach, CIOs can simplify and refine their company’s IT landscape, control costs and prepare their organizations to do business in the digital age.

Complexity is part and parcel of today’s IT landscapes, creating significant impediments to business growth and flexibility. Whether it’s caused by heterogeneous environments, server sprawl, legacy technologies or – more recently – new digital technologies such as social, mobile, analytics and cloud technologies (the SMAC Stack), addressing and resolving the challenges associated with IT complexity has become a critical imperative. 

We suggest a three-stage approach that IT organizations can use to fundamentally rewire and simplify their IT infrastructures to strengthen their capabilities and deliver on the promise of digital business. Our SimpliFITTM framework aims to address enterprise IT complexities by helping organizations focus on six key requirements for a simplified IT environment:

  • Industrialized operating models 

  • Outcome-oriented service

  • Simplified processes

  • A rationalized application portfolio 

  • IT architecture and tools rationalization

  • Optimized infrastructure

To get started on reducing IT complexity and simplifying the IT infrastructure, we recommend the following: 

  • Take stock and understand the size of the prize. Gather information about the application/ infrastructure portfolio and potential scope of rationalization. Collect existing data and metrics that provide insight regarding the impact of existing complexities (e.g., IT debt, infrastructure performance, user experiences, SLAs, application demographics, partner performance, process maturity). 

  • Correlate complexity challenges with growth impediments to identify top priorities and target focus areas that require immediate attention. 

  • Identify key stakeholders to drive and support the simplification program. 

  • Commission a detailed assessment that includes a current state report, target outline, simplification roadmap and transformation charter. 

IT complexity is an ongoing issue for CIOs. Yet doing business in the digital world is all about simplicity, speed and responsiveness. By systematically addressing the challenges associated with this issue, CIOs can help their organization fulfill the promise of digital business. 

For an in-depth discussion on the six focus areas, and real-life application of SimpliFIT, please read our whitepaper Reducing IT Complexity to Accelerate Digital Business or visit us at Cognizant’s Business Consulting practice.

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