Having spent 30 years in IT, I’ve had a ringside view of the waves of innovation sweeping across the banking industry. While there’s a tendency to think of digital as an offshoot or natural progression of the last big wave, e-banking, that’s not entirely accurate. Digital is so much more, and it’s not confined to IT innovation; in fact, it impacts our entire business.
As a global bank focused on providing the best service for our clients, we were one of the first to embark on a digital journey. We’ve learned a lot along the way and continue to refine our strategy.