It’s into this already delicate balance that artificial intelligence (AI) enters. Yet we understand even less about how AI applications and systems do their jobs than we do about the workings of our digital lives.
No wonder trust in AI systems is such a hot topic: Machines that make decisions beyond our control can — and do — unnerve us far more than digital’s everyday mysteries.
The disconnect throws our understanding of machines off balance. More important, it risks moving AI toward a structural failure: If we don’t trust AI systems to do their jobs, they will fall far short of their promise — and the benefits companies are looking to achieve.