The ever-increasing digital intensity of work has brought us to a profound inflection point in the way critical business services will be sourced and, more importantly, delivered. For starters, advances in technology, automation, interconnectedness, user experience, process analytics and machine intelligence have finally aligned to redefine and reshape the very nature of work. And over the next decade, disruptive changes are forthcoming on the order of magnitude of a second Industrial Revolution.
With digitally-fueled automation likely to wreak industry-wide change everywhere, will most humans effectively be "out of a job" by the end of the decade? Hardly. Imagine instead a future where functions become intelligent through technology, allowing humans and digital processes to put their heads together to create a more intuitive, more responsive enterprise. And through that collaboration, better business results will be delivered via new digitally encoded processes.
Historical Precedent Informs the Future Movement of People, Goods... and Information