The private equity (PE) industry has had a great run in the last decade, with net asset value increasing seven-fold since 2002. Moreover, fundraising has hit record highs globally as private market capital growth has outpaced public market capitalization. Limited partners (LPs) have poured money into this asset class, not only for diversification but also to tap growth pockets across the globe.
However, all this success has created challenges. With staggering quantities of funds pouring in, industry dry powder (highly liquid, cash-like securities) sits at record highs ($2 trillion), and company valuations have moved up as PE firms look to invest in attractive, well-run companies. To address these challenges, PE firms must deploy unprecedented sums of money, acquire stakes at relatively higher valuations and generate profitable exits, all while helping portfolio companies navigate industry makeovers. Sustaining the success of recent years will be challenging.
The good news for PE firms is that relatively new tools are there to be exploited. We believe PE firms significantly underleverage automation, analytics and artificial intelligence (AI), often referred to collectively as the 3As. This slow adoption is surprising, since the 3As are now mainstream phenomena helping businesses propel growth, reduce costs and enhance operational efficiencies.
Technology acceleration over the last five years has provided proper impetus for PE firms to consider applying the 3As to their businesses:
These factors have created a perfect storm for 3A adoption. Over time, we expect 3A interventions to be mainstream in all top PE firms. By getting out ahead, these firms should lead the pack in portfolio value creation.
There are caveats, however:
While use cases for the 3As across industries and processes are numerous and diverse, they can broadly be classified into three domains:
The continuing shift to digital has made real-time targeted marketing possible, since customers can be individually identified and served. (See Figure 1 for more on the impact of the 3As on the customer journey.) 3A interventions are powerful across the entire sales and customer lifecycle journey. We worked with a North America-based specialty retailer to enrich customer data, link taxation data with customer demographics and improve campaign effectiveness. Result: a 14% improvement in response rate. We also helped one client improve qualified prospect identification 45%, and another provide personalized campaigns and targeting to 97% of known customers. For PE firms just beginning with 3A, we believe personalization is the place to start. It provides direct topline impact (and therefore valuation impact) for both portfolio companies and the PE itself. Firms that fail to help their portfolio companies in each of these areas are leaving a lot of growth, and money, on the table.
Automation is typically the biggest lever in cost reduction, especially in process-intensive activities. Intelligent process automation (IPA) and robotic process automation (RPA) have gained widespread adoption in recent years. In a study on the deployment of IPA across industries, McKinsey identified a 20% to 25% annual run-rate cost efficiency, an increase in straight-through processing and an ROI that’s often in triple digits. Several of our client companies have reaped benefits by automating the process of handling invoices, processing them, marking them for payments, and so on. Additionally, we helped a multinational manufacturing conglomerate that manages 80,000 invoices annually to reduce errors in manual processing and slash handling time by 50% through RPA. These are the types of 3A initiatives PE firms should bring to their portfolio companies.
Improved business efficiency results from reduced friction in the end-to-end lifecycle of various processes. PE firms need to instill in portfolio companies several lessons. Just to share a few, client onboarding should be convenient, easy and quick; collection processes must increase the propensity to recover past dues while ensuring customer care and legal compliance; call center operations should be customer-centric and retain high net promoter scores while reducing operating metrics such as mean time to resolve and average hold times; and supply chain networks should work seamlessly so that the movement of goods is streamlined without capacity buildups. We worked with a life sciences firm to optimize its entire procure-to-pay processes, weeding out inefficiencies through a combination of all three of the As. The client improved invoice straight-through processing rates 68%, optimized finance processes and enabled prioritization of payments to avail early payment discounts, leading to several million dollars in savings. Reducing operating costs through the 3As is a discipline that PE firms can and should bring to their portfolio companies.
Looking ahead, we believe the increased focus on digital technologies, including the shift to cloud and automated processes, is likely to be one of the key game changers for the PE industry. By focusing on the 3As, the PE industry can create an exciting new avenue for Alpha* generation, one that holds significant promise for them as well as their portfolio companies. PE firms that learn from the industry leaders, identify use cases and create a platform for data-driven decision-making, and move decisively in this direction, will stand to outperform their rivals. Companies that do not take a data-driven approach, and by extension a digital transformation, will be left behind.
* Alpha refers to the excess returns generated by the investment manager, over a reference rate of return/benchmark index.
To learn more, read our white paper “Private Equity: Powering Alpha Via AI, Analytics & Automation,” visit the Digital Operations section of our website or contact us.