PERSPECTIVES

Ten Steps to Revitalize Healthcare Payer Automation

2019-10-08


Automation is making inroads into U.S. health plans to improve efficiency, care and benefits administration, yet many payers are struggling to realize meaningful returns.

Our recent study of 200 business and technology executives at U.S. healthcare insurance companies reveals an industry that is still dabbling with automation rather than wholeheartedly embracing it. Our key findings:

  • Payers have pinned high hopes on automation but only about half have a defined automation strategy and moved their programs into production.
  • Operational efficiency is a major focus; other key targets are care delivery and benefits administration. Senior managers are more optimistic about automation’s curative power than others in the healthcare insurance industry.
  • Top barriers impeding automation include meaningful cost-benefit analysis and data security, as well as legal and compliance issues.

Read on for our ten-step prescription to help payers make course corrections and realize benefits from their automation initiatives.

To learn more, read our white paper “Applying Automation to What Ails Healthcare” and visit the Healthcare section of our website, or contact us.