Managing business transformations is a major challenge in the best of times — given the need to create new ways of working and develop lasting behaviors and habits to operationalize the change. Overlay that with the uncertainty of a global health pandemic and the need to focus on the human dimension grows exponentially.
The art and science of change management continues as a foundation, but with far more adaptive and human-centric dimensions. People are quickly adapting to new ways of working and connecting. We are in a living laboratory of profound culture change that is likely to have implications well beyond the pandemic. Here’s our take on how organizational change management (OCM) needs to transform now and going forward.