Responding to the disruptive forces that surround them, utilities are focusing on a variety of initiatives, from customer engagement to mergers and acquisitions. They’re emulating their counterparts in other industries to apply digital thinking and technologies to work through business obstacles and create new operational efficiencies.
All About Digital
From predicting the impact of climate change on their business, to streamlining how they operate, utilities have made a decisive move towards a data-driven future. By doing so, they are building intelligence into their operations, through big data, artificial intelligence (AI), the Internet of Things (IoT) and advanced analytics. Looking over the horizon, technologies such as blockchain, are gaining rapid popularity. By all means, utilities’ efforts are at a nascent stage, but in an increasingly connected world, a move to digitize operations is a no-brainer. The benefits of digitization are no less appealing.