In an age when many businesses are pursuing digital transformation initiatives, quality assurance (QA) is a bigger deal than ever before. In fact, assurance of system availability, performance and usability is now a critical part of maintaining a business’s reputation and delivering top- and bottom-line results.
That’s why QA needs to shift its focus from testing individual IT components, to ensuring that the IT infrastructure contributes to desired business outcomes and stakeholder satisfaction. To create solutions and services that meet the quality standards driven by digital, businesses need to take a new approach to QA, which we call business process assurance (BPA).
Quality Assurance vs. Business Process Assurance
Meeting business goals through digital transformation requires more than just a passing product grade. With BPA, organizations take a holistic approach to QA that helps them achieve their business objectives, meet regulatory requirements and align the technical and operational components of digital transformation.