Digital experiences with our smartphones and smartwatches can be fun, entertaining and convenient. Far less appreciated is the impact of “being digital” on back-office systems — processing insurance claims, caring for patients, growing personal wealth.
There is much low-hanging process fruit, however, that could spur both revenue and cost savings — in weeks and months — by digitizing small steps and closing gaps between customers, suppliers, partners and employees. Examples include robotic process automation (RPA) software and standardized process platforms delivered via business process as a service (BPaaS) models. These platforms change the game by delivering outcomes that are no longer tied to the number of people “doing the process.”