This is the second of a two-part series.
Leading insurers in Asia Pacific agree: “Being digital” is key to their future success. Although each insurer defines “digital” differently (as revealed in Part 1 of the series), all agree on five points of focus for digital transformation, including the customer experience/internal operations, partnerships, their own workforce, data mastery, and new products and business models.
To learn about the state of digital transformation among APAC insurers, we interviewed CXOs from leading carriers in the Middle East, India, Greater China, Australia, New Zealand and Japan. In Part 1, we identified key insights on APAC insurers’ digital priorities and concerns. In this concluding installment, we’ll examine the top areas of focus for digital transformation, how insurers are overcoming challenges to meet these goals, and advice they offer to maximize success.