The travel industry is experiencing unprecedented disruption. What does the current situation in the teach us about how complex networks respond to unexpected challenges? David Womack, Cognizant’s head of experience strategy, talks to members of KLM Mainport and TU Delft Hyperloop teams about building resilient networks. Specifically, we discuss the future of the multi-modal transportation and how industry giants such as KLM and innovators such as Hyperloop are finding common ground through enabling a seamless travel experience. In this first episode of the two-part series, we discuss macro-trends transforming the industry.