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THE DIGITAL UTILITY

Driving innovation

50%
Percentage of top 10 utilities in North America using Cognizant's digital solutions.
500,000
Number of smart streetlights switched on by Cognizant in one of the industry’s largest automated implementations.
30%
Percentage of unbilled consumption costs recovered by Cognizant for North America’s largest water utility.

Increasing reliance on new energy sources, along with a growing need for more efficiency, requires unprecedented operational agility—and investments in digital for traditional operators and new entrants alike.

DRIVEN BY RESULTS

Our holistic approach transforms companies.

We start by pinpointing customer touchpoints, engagement channels and transactions in need of improvement. Then we implement solutions to make the digital transformation successful.

A Multinational Energy and Services Company
RESULTS
A Multinational Energy and Services Company

stays ahead of the competition after migrating 130 business services and associated applications to the cloud

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A Major US Power Utility
RESULTS
A Major US Power Utility

streamlines its application portfolio and saves up to $23 million in annual operating costs

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A Top-Performing Major Utility
RESULTS
A Top-Performing Major Utility

increases customer satisfaction scores by 90% with a mobile app providing quick access to critical information

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A Leading Electric and Gas Utility
RESULTS
A Leading Electric and Gas Utility

uses analytics to reduce service calls, resulting in potential savings of $1 million annually

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YOUR CUSTOMERS’ NEEDS
Unlocking Digital Value
How do we make such a profound
impact
to our clients?

Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

START THE EXPERIENCE

It all starts with your customers.

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It all starts with your customers.

Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

How do we do it?

01

By helping you build a Digital Business

Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

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02

A Digital Business with Digital Operations

Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

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03

A Digital Business with Digital Operations powered by Digital Systems & Technology

Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

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Customized Business Solutions

We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

Packaged Industry Solutions

To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

Create value. Everywhere.

Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

01 Digital Business

Go beyond supporting business and advance it.

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02 Digital Operations

Reimagine and create new digital processes.

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03 Digital Systems & Technology

Simplify, modernize and secure your IT backbone.

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BUSINESS INTELLIGENCE

Recently published insights

COGNIZANT 20-20 INSIGHTS
Enhancing the Utility Customer Experience: A Digital Framework

Energy and utility companies need a strategic roadmap and a strong platform that keeps customers loyal, happy and engaged.

VIEW REPORT
COGNIZANT 20-20 INSIGHTS
Applying Predictive Analytics to Deliver Smart Power Outage Communications

Power utilities can improve overall customer experience, customer satisfaction and operational efficiency. Here’s how.

VIEW REPORT
COGNIZANT 20-20 INSIGHTS
Smarter QA for Smart Homes

Utilities today can assure quality at speed for connected ecosystems such as the smart home. Find out how.

VIEW REPORT

In our 2018 Smarter Utilities Survey and Report, we asked 100 executives about industry disruption and how prepared they are for the transformation journey ahead. Making better use of digital technologies like AI, machine learning and analytics is on the agenda. But is that enough?

READ MORE ▷

PRESS ROOM

In the news

October 31, 2018

Cognizant Named Leading Provider of Digital Transformation Services for Utilities in New HFS Report

June 6, 2018

Australian Utility Endeavour Energy Chooses Cognizant for Their Digital Transformation

June 1, 2018

The Impact of Local Energy Marketplaces on Corporate Energy Management

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See All Cognizant News

Stay on top of what's happening across Cognizant.

UTILITIES LEADERSHIP

Get in touch

Rajaram Radhakrishnan

Market Leader, Energy and Utilities, Manufacturing and Logistics

Rajaram Radhakrishnan, Market Leader, Energy and Utilities, Manufacturing and Logistics
Peter Tomas

Utilities Consulting Leader, North America

Peter Tomas, Utilities Consulting Leader, North America
Arvind Pal Singh

Utilities Consulting Leader, U.K. & Europe

Arvind Pal Singh, Utilities Consulting Leader, U.K. & Europe