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Our experts draw on strategy and research to link data to design, systems to stories and insights to outcomes. Cognizant Digital Experience ultimately connects people with extraordinary experiences. We unlock these experiences with a range of offerings.
Many companies have a vision for a great customer experience but very few get it right. Success comes with an investment in the entire ecosystem: employees and partners, technology and processes. We commissioned Forrester Consulting to gain insight into the power of a fully-realized experience ecosystem. Because customer experience only works when it all works.DOWNLOAD THE RESEARCH
Our experience-led offerings traverse the entire customer life cycle and drive value across industries. We help the world’s biggest corporations work better to:
Delivering exceptional customer experience (CX) requires a deep understanding of the most valuable experiences along the customer journey and holistic collaboration across all layers of the organization. Our Experience Orchestration methodology helps our clients identify the most valuable opportunities, supporting business leaders in their commitment to bring next-in-class experiences to customers, driving quantifiable impact. Strong operational and technical skills translate into dynamic in-market customer experiences. Solutions include experience strategy and design, experience-driven commerce (headless), mobile experience development, e-commerce modernization and emerging channel experiences such as AR, VR and voice.
We help businesses simplify critical employee journeys and empower them by taking an integrated approach using new tools and capabilities. Our Experience Orchestration methodology aligns enterprise vision with the employee journey to increase productivity and improve engagement by simplifying the way work gets done. The employee experience (EX) transformation offering combines human-centered design with best-in-class technical capabilities. This combination helps to deliver the modern EX with solutions including virtual workplace, workforce mobility, enterprise content platforms, and experience design and engineering. We integrate adoption and usage services with every EX transformation program to maximize the impact of the transformation.
We offer a simplified approach to content operations—one that aims to achieve efficiencies at scale, without sacrificing content quality or delivery speed. We create, deliver and manage content in complex multi-channel environments to ensure brand stories are told in a consistent, yet unique way; all while navigating through regulatory compliance. Offerings include content strategy, a digital content factory for sales and marketing content, brand content management platform implementation, digital asset management, content publishing, and digital learning and training content management.
The CMO’s organizational responsibilities are changing, the channels and tools to reach customers are exploding, and the sheer volume of data and content proliferation is overwhelming. Cognizant helps marketing and technical executives manage this complexity with services including operating model redesign, MarTech value realization, marketing creative and campaign services, and personalization strategy.
We enable businesses across industries to deliver engaging experiences to drive acquisitions, conversions and loyalty, using Adobe Experience Cloud. We design our solutions to create experiences that matter. Offerings include experience design and strategy, connected and personalized experiences, marketing automation and campaign orchestration, customer journey intelligence, Magento e-commerce modernization, Marketo B2B marketing transformation, Document Cloud and Creative Cloud.
Featuring six key customer experience gaps you need to...
Consumers place significant trust in AI and algorithms for...
Cognizant Digital Experience shares research based on “signals” that will drive fundamental changes in experiences. The team identifies signals from politics, economics, science, technology, social values and environmental change to answer the question: What forces will have the greatest impact on the experiences of tomorrow?LEARN MORE
We're rapidly shifting from using our eyes to read text and our fingers to swipe, to using our voice and ears to talk and listen. To stay relevant, businesses need a voice strategy that delivers a meaningful and brand distinguishing experience for customers, employees and partners, alike.LISTEN
We form partnerships and strategic alliances with world-class organizations to expand our service offerings and deliver comprehensive solutions to clients. Strategic alliances with the world's leading companies enable us to provide complete solutions to your business and IT challenges.