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Intelligent digital operations are critical to success. Organizations need to bring together business process transformation, digital platforms and automation to keep pace with customer demands and market trends. Data, analytics and AI must be used to understand customers and growth opportunities.
Cognizant partners with retail and consumer goods companies to meaningfully engage and grow customer relationships, sales and revenue. Backed by managed services and global scale, we help firms operate cost-effectively and optimize customer experiences.
increase in sales with intelligent order management for retail and consumer goods
We provide services that help retailers streamline finance operations, enhance the customer experience and improve store operations management at speed and scale.
Transform finance and accounting operations into a value generator for your organization. Apply next-generation digital capabilities to enhance existing investments and turn procure-to-pay, order-to-cash, record-to-report and financial planning into valuable business insights.
Achieve new revenue-generating opportunities for your organization with next-generation customer service. We enable you to deliver proactive, predictive interactions across all your customers’ preferred channels to deliver more efficient, effective and enriched experiences.
Ensure uptime of stores to reduce revenue leakage and employee downtime and to increase customer satisfaction. Digital store support services enable quicker issue resolution and faster checkouts.
Gain improved revenue through robust and digitized content management processes. This will ensure content accuracy, consistency of data, enriched images with image digitization and smart labeling. Ultimately, you’ll have a seamless experience on ecommerce platforms achieved through advanced analytics, automation and data extraction technology.
Integrate CRM, customer-interaction channels, advanced analytics, marketing and human-centric process design to achieve digital transformation through our omnichannel solutions. We help you deliver superior customer interaction experiences, a committed revenue list, improved acquisitions, reduced churn, operational efficiencies and flexible commercial models.
The Forrester Wave™: Robotic Process Automation Services, Q4 2019 reports Cognizant as a Leader among Robotic Process Automation (RPA) service providers. Cognizant has supported customers by successfully setting up the automation CoE and tracking the RPA program back to outcomes.READ THE PRESS RELEASE
Deepen customer relationships, create exceptional experiences and adapt to constant change. Learn about how Cognizant helps you transform your operating model.LEARN MORE
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.