The challenge
A major European telecommunications carrier sought to improve the productivity of its sales team as well as increase the speed and accuracy of its quoting process to boost revenue. Its multistep quote process was cumbersome, involved manual steps and was not always accurate. The telecom carrier wanted to cut down the manual tasks and use the time saved for higher value tasks. Having identified intelligent process automation (IPA) as a possible solution, the carrier turned to Cognizant to design and implement an IPA solution for delivering quotes.