carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

No Results.

Did you mean...

Or try searching another term.

Natural Language Processing

What is natural language processing?

Natural language processing is the field of computer science that focuses on interactions between humans using spoken language and computers. Computerized speech recognition and analytics process large volumes of natural language data and draw conclusions about individual customers or sets of customers. NLP helps organizations envision and create transformative voice-based solutions for customer service, digital commerce, contact centers and more.

What are the business benefits of natural language processing?

Natural language processing algorithms help businesses engage more quickly with prospects, provide superior customer service and sales support, and amplify their digital brand on social media, websites, mobile devices and a growing range of smart devices. It also helps facilitate sales across digital channels with personalized, 24x7 human-like “bots,” lower customer service costs, and improve customer satisfaction and loyalty. Natural language processing increases employee productivity and satisfaction by automating high frequency and routine service desk interactions.

Back to

Glossary