-
Industries
- Banking
- Capital Markets
- Communications, Media & Technology
- Consumer Goods
- Education
- Healthcare
- Information Services
- Insurance
- Life Sciences
- Manufacturing
- Oil & Gas
- Retail
- Transportation & Logistics
- Travel & Hospitality
- Utilities
-
-
COGNIZANT CONSULTING
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More
-
Services
- Artificial Intelligence
- Digital Engineering
- Digital Strategy
- Interactive
- Internet of Things
- Enterprise Services
- Industry & Platform Solutions
- Intelligent Process Automation
- Application Services
- Cloud Enablement
- Cognizant Infrastructure Services
- Cognizant Security
- Core Modernization
- Digital Engineering
- Enterprise Application Services
- Quality Engineering & Assurance
-
COGNIZANT CONSULTING
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More
-
Latest Thinking
-
Our Media & Publications
- All Latest Thinking
- Browse Case Studies
- Cognizant Podcasts
- Cognizanti Journal
- Digitally Cognizant Blog
- Infographics
- Perspectives
-
Key Themes
- AI Primary Research
- Blockchain Primary Research
- Blockchain Solutions
- Code Halos
- Digital Maturity Research
- When Machines Do Everything
- World Economic Forum—Davos
-
Center for the Future of Work
- 21 More Jobs of the Future
- Business Value of Trust
- Digital Workforce of the Future
- Explore the Future of Work
- Jobs of the Future Index
- The Work Ahead
-
-
- About
Chatbots
What are chatbots?
Chatbots are software-programmed helpers that communicate via spoken or textual means. For example, chatbots can answer frequently asked questions, facilitate sales and customer services, help process an insurance claim or ask you questions about your health. Bots bring rapid value to organizations by automating common, repetitive processes in sales, support, training and education.
What are the business benefits of chatbots?
Chatbot solutions are available in nearly every industry. They enable businesses to operate 24/7 and can easily scale to accommodate large fluctuations in demand. They reduce overhead by handling common issues customers are looking to resolve or by keeping people informed or trained. Done right, chatbots greatly improve reliability, engagement, personalization, satisfaction and retention.
Chatbots can also function as personal assistants for a sales organization by teaching representatives about their client’s industry, helping them engage in ways that are more helpful and offer better results for their customers.
Chatbots Featured Content
Back to
Glossary