carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

No Results.

Did you mean...

Or try searching another term.

Chatbot

What is a chatbot?

A chatbot is a software-programmed helper that communicates via spoken or textual means. For example, a chatbot can answers frequently asked questions, facilitate sales and customer services, help process an insurance claim or ask you questions about your health. Bots bring rapid value to organizations by automating common, repetitive processes in sales, support, training and education.  

What are the business benefits of a chatbot?

Chatbot solutions are available in nearly every industry. They enable businesses to operate 24/7 and can easily scale to accommodate large fluctuations in demand. They reduce overhead by handling common issues customers are looking to resolve or by keeping people informed or trained. Done right, chatbots greatly improve reliability, engagement, personalization, satisfaction and retention.

A chatbot can also function as a personal assistant for a sales organization by teaching representatives about their client’s industry, helping them engage in ways that are more helpful and offer better results for their customers.

Back to

Glossary