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Chatbots are software-programmed helpers that communicate via spoken or textual means. For example, chatbots can answer frequently asked questions, facilitate sales and customer services, help process an insurance claim or ask you questions about your health. Bots bring rapid value to organizations by automating common, repetitive processes in sales, support, training and education.
Chatbot solutions are available in nearly every industry. They enable businesses to operate 24/7 and can easily scale to accommodate large fluctuations in demand. They reduce overhead by handling common issues customers are looking to resolve or by keeping people informed or trained. Done right, chatbots greatly improve reliability, engagement, personalization, satisfaction and retention.
Chatbots can also function as personal assistants for a sales organization by teaching representatives about their client’s industry, helping them engage in ways that are more helpful and offer better results for their customers.