Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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Chatbots are software-programmed helpers that communicate via spoken or textual means. They’re designed to mimic human conversation and provide real-time interaction with users. For example, chatbots can answer frequently asked questions, facilitate sales and customer services, help process an insurance claim or ask you questions about your health. Chatbots bring rapid value to organizations by automating common, repetitive processes in sales, support, training and education.
Users commonly access chatbots via virtual assistants such as Google Assistant and Amazon Alexa, as well as through instant messaging apps and pop-up chat windows on individual business websites. Chatbots are a key component of conversational AI, the concept of using things like chatbots, speech-based assistants and instant messaging to create personalized, automated customer experiences.
Using chatbots in place of paid human employees in sales, support and training environments provides a host of business benefits:
Chatbots are an excellent way to expand a company’s workforce without the overhead and scheduling limitations of human employees while still providing customers with a personalized experience. Learn more about chatbots below.
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