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TECHNOLOGY

Strategic Partnership to Enhance Productivity and Innovation


The Challenge

A multinational technology company needed a trusted and long-term strategic partner to provide technical and engineering support to its video engineering unit. It wanted to focus on investment and resources to develop new product concepts for next-generation offerings while continuing to deliver high-quality service to its existing customer base in Europe. The company turned to Cognizant.


Our Approach

To accelerate productivity, we first established an operations center and an engineering lab, along with an offshore delivery center. Next, our customer transferred about 200 of its employees with deep video engineering expertise to Cognizant to ensure continuity of quality and service. We ensured all contractual commitments were met during this time.

Our operational and technical expertise was instrumental to the successful transition. We efficiently navigated the complex European labor laws and recruited a team with the right skills and career goals. After successfully transferring 98 percent of the company’s personnel to our organization, we aligned each individual’s role with Cognizant’s career architecture. 

At the same time, we began preparing for the future, ensuring that Cognizant could support and contribute to our customer’s long-term business strategy. We also developed proofs of concept for next-generation offerings and implemented process automations for application performance monitoring and testing.

By entrusting Cognizant with the complex task of managing its video engineering business unit and serving its customers, the company was able to turn its focus to innovation for the next generation.

Strategic Partnership Helps Focus on Innovation While Maintaining Productivity and Business Continuity

Given Cognizant’s deep knowledge of our customer’s products and services, we’ve able to help the company deliver all services on time, with no service disruptions, and also meet its revenue goals—generating savings of more than $600,000 in the first year of operation. The technology company now has a high-performance business unit that is both cost-effective and forward-looking.   

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>$600,000

saved in the first year of operation

100%

of the successfully transferred employees now have roles aligned with Cognizant’s career architecture


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