Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreHelping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreHelping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreHelping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreA large retailer’s rapidly and substantially changing application landscape led to a significant increase in IT incidents that affected business satisfaction. Its service-level agreements (SLAs) were well above the committed level, but key business milestones were not being met and strategic processes weren’t being implemented. These issues resulted in further business escalations. Infrastructure-related changes, such as patching and certificate upgrading, lacked synergy. Although the company spent significant time and effort monitoring jobs and feeds—especially in critical business processes— manual errors still occurred.
Cognizant deployed application value management (AVM) solutions to address the retailer’s challenges. We tackled multiple application problem areas by:
With the Cognizant solution in place the retailer’s benefits include:
hard-dollar and soft-dollar benefits to the company over four years
increase in application availability
reduction in incidents that directly impact business
VIEW
Application ServicesOur Media & Publications