Mizuho Financial Group is a large Japanese financial services organization with $1.8 trillion in assets under management. Our group’s business is spread across the globe, with a presence in 38 regions, and boasts of a robust customer base, fortified by a deep understanding of our customers, developed on the strength of a rich information base built over time.
A few years ago, however, we realized that sitting on our historical strengths wouldn’t be enough to remain a leader in the future. We therefore began modernizing our retail banking group by focusing on technological innovation brought about by advanced digital technologies.
We started with a strategy whose objective was to enhance customer service and establish Mizuho as a digital-age megabank. The main technologies we chose to drive our digital transformation strategy were blockchain, big data analytics and AI. The strategy’s success pivoted around partnerships with fintechs and other vendors, as well as the establishment of a business division whose sole purpose was to develop and drive innovation across the group’s businesses.