Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn MoreHelping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
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The customer experience (CX) journey refers to the complete sum of interactions that a customer has with a company, end to end—from brand discovery to purchase and post-purchase.
A company that successfully maps out the journey that its customers take can realize multiple business benefits, including:
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