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Optimize and monetize the networks your customers depend on.

COVID-19 has brought new opportunities into sharp focus for cable and telecom companies. As we work, learn and play remotely, reliable connectivity makes digital life not just possible but better. Our teams help communications companies thrive with software solutions, engineering and business-to-vertical capabilities that speed product time to market.
PROOF POINTS
Fast, personalized CX lowers call center volume

Conversational AI-based voicebots and chatbots help a broadband provider reach 44.6% self-service containment—and save $800k in OpEx costs.

Read the case study
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“Cognizant Contino continuously recommended small changes that the team could adopt ‘yesterday’. They took our suggestion to have Bell Media team members lead the weekly demos, which was a great success. I could sense that there was buy-in to the idea and understanding of how to apply the new practices.”

- Eloi Minka, Director, Content Ingest & Delivery, Bell Media

“Cognizant Contino paired with members of our technical team to tackle specific problems in our environment and deliver solutions together. They were focused on our needs from day one, rather than one-size-fits-all advice. Cognizant Contino was able to make impactful progress in a very short time.”

- Sunny Choe, Director Digital PMO & Product Delivery, Bell Media

Segments we serve

Digital innovation to power growth

Cognizant works with the top providers, helping cable and satellite companies accelerate digital innovation and growth. We apply our industry expertise and precision insights to deliver seamless, personalized omnichannel experiences that create preference and drive growth. Our extensive capabilities in direct-to-consumer services enhance efficiency and optimize revenue potential.

Transform to meet demand

The pressure to meet demand for network services has never been greater. Intelligent, software-driven networks are the key to operating more cost effectively while powering new revenue models for growth. We help carriers transform into multi-service providers through management consulting, digital integration and personalized business services.

Create definitive experiences

Consumers expect access to high-speed connectivity anytime. As 5G rolls out, it’s driving the advent of broadband everywhere and creating demand for new forms of services—in the home and on the go. Our teams partner with wireless carriers to deliver on consumer expectations in digital technology planning, networks and testing as well as improved billing and order fulfillment.

Offerings

Agentic AI transforms and automates field operations

Boost productivity and responsiveness with agentic AI for intelligent, automated field operations.

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Get to market faster with RDK solutions

Discover how RDK open-source software can enhance your video, broadband and IoT services. Check out our portfolio of services.

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Connect to profitable enterprise customers, fast

Tap into ServiceNow’s customer base quickly with Cognizant Telco Assurance 360. Our cloud-native solutions enable CSPs to integrate smoothly with ServiceNow’s virtualized cloud environment.

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profitable enterprise customers
THOUGHT LEADERSHIP

Latest thinking

Beyond the hype: How telcos can win with agentic AI

Telcos are perfectly positioned to reap the benefits of agentic AI.

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Telco field ops: Where agentic AI is driving big change

Agents are set to solve some of field ops’ toughest challenges.

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Why edge AI is a game changer

For telco providers and ODMs, edge AI introduces big opportunities--and challenges. Here are four considerations for implementing it.

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CX for a tap-and-swipe world: How telcos can adapt

Thanks to the combination of Gen AI and agentic AI, telcos can offer the convenience and personalization that customers love.

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Where is AI making a difference for the telecoms industry?

We identify six areas of AI intervention that show the greatest promise for enabling telco networks that are more secure, efficient and powerful.

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CSP field operations gets a gen AI makeover

Like the cloud before it, NaaS is changing how enterprises buy network services, unlocking value for enterprises and CSPs alike.

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Get ready to create connected places

Buildings are getting smart. Discover how to optimize facilities management to save money, improve operations and enhance CX.

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Connected Places
Growth beyond connectivity

Enter new vertical markets quickly with Cognizant Digital Services Marketplace, the only integrated platform that orchestrates connectivity, partners and B2B customers.

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Beyond connectivity
COMMUNICATIONS MANAGEMENT

Leadership

Anurag Sinha

Market Leader for Communications, Media & Entertainment, and Technology

Ready for more business value?

Let our team show you how to optimize—and monetize—your network.